Service & Sales Coordinator, Meairr
1 week ago
Overview:
Provide support to Service Customers, perform after sales service administration (quotes, contracts etc.), explore service opportunities, follow up customer cases, and fulfill other administrative tasks while ensuring customer satisfaction.
**Responsibilities**:
**Provide support to Customers regarding after sales service of MSA products in MEAIR**
- Respond to Customer requests and claims and address them
- Prepare proposals for one-time maintenance, repairs, and contracts (collect data, get quotes from suppliers, )
- Create quotations, send and follow up (reminders etc)
- Ensure the readiness and reliability of the information needed for order entry and processing
- Record in-house repairs (product returns, SNN )
- Coordinate with factories and CS teams for delivery of part and repairs
**Develop service sales and develop new opportunities**
- Contact customers with potential opportunities and build relationships
Act and follow up on leads from sales and service teams
- Set up meetings and demonstrations with potential customers
- Coordinate order processing and invoicing with CS team and keep the record updated
- Monitor and manage stock levels to meet customer needs
**Follow up the execution of Service jobs and Training**
- Plan and organize service activities and training sessions
- Follow up the execution in collaboration with technicians and Customers
- Prepare documents (certifications, RSA, access authorizations, rentals )
- Perform administrative follow up with subcontractors and affiliates
**Perform various administrative tasks**
Update customer files and ensure a proper storage
- Provide the information needed for reporting and corporate processes (CQN, CATS )
Qualifications:
Experience (required):
- 2/3 Years in a Customer Service of After Sales Service department
- Fluency in English (written and spoken)
- Fluency in Arabic (written and spoken)
- Experience in dealing with technical products and customized solutions
Experience (preferred):
- Knowledge in Service business
- Experience in working with SAP
- MS Office
Education (required):
- High school + 2 years
Education (preferred):
- Bachelors in a technical field
Travel: No travels planned
Budgetary Responsibility: None
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