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Implementation Manager

2 months ago

UAE, United Arab Emirates Allianz Partners Full time

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.

**Summary**:
The role of the Implementation Manager - Travel & Assistance is to plan, execute, and finalize projects according to strict deadlines and within budget. In this role, one is responsible to define the projects’ objectives and oversee quality control throughout its life cycle. The incumbent will be required to execute all project initiatives as directed by the Director of Travel, Mobility & Assistance. Understand external/internal clients’ needs, challenge requests, translate them into clear and concise business requirements, while defining action plans that will be delivered accurately and on time.

**Main Tasks**:
This position is a terrific opportunity to drive the implementation of multi-country, multi-line business programs within a multi-national team in B2B2C insurance distribution for a market leader in the Middle East & Africa Region. You will be working at the centre of the business, close to customers and across all business functions. Your main responsibilities will be:

- Supporting the Account Management Team to project manage and onboard new business partners from acquisition through program design and implementation through to Go-Live launch.
- Close liaison and collaboration with other departments including Legal, Operations, IT, Regulatory Compliance, Finance and Underwriting on both project and run topics
- Liaison with Third Party vendors
- Understanding and codifying Customer Journeys for subscription, cancellation and claims
- Communication interface to internal/external stakeholders in a fast paced international environment to develop/ implement action plans
- Proposal & tender support and coordination, research
- Training & development
- Compliance & reporting ( Internal & external)

**Minimum Requirements**:

- Bachelor’s / Master’s Degree.
- 3+ years of relevant experience in a similar project management role.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

**Job Level**:
Professional

**Location**:

- AE**Available until**:
01/05/2023

**Area of Expertise**:
Sales & Distribution

**Unit**:
Allianz Partners

**Employing Entity**:
NEXTCARE Claims Management LLC

**Job Type**:
Full-Time

**Remote Job**:
Not applicable

**Employment Type**:
Permanent

**ID**:
25528

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