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Service Manager

7 months ago

Dubai, United Arab Emirates AWS DISTRIBUTION Full time

Managing the service operation of all customers all across UAE
- 2 to 5 years servie manager experince in Home appliances and Electronics Industry
- Proving on time service to customers and maintain dealdline
- Mentoring the service staff by promoting an environment where they can grow and excel in their work.
- Performing administrative duties such as communicating with vendors, greeting customers or answering phone calls to schedule service appointments
- Managing a team of Service Technicians and Advisors and coorination with sales staff and head office
- Developing a working knowledge of industry laws and regulations to ensure their service department is in compliance
- Maintaining customer relationships to ensure repeat customers by handling customer concerns in a timely manner
- Extensive knowledge of industry standards and best practices, including details about the company and manufacturers
- Good time management skills to handle all service or customer problems that arise on any given business day
- Customer service skills to resolve complaints efficiently and encourage repeat customers
- Teamwork skills to encourage the collaborative performance of the service team
- Verbal and written communication skills to effectively interact with customers and the service team