Area Manager Resturant

2 weeks ago


Dubai, United Arab Emirates Culex Hospitality Full time

**CULEX HOSPITALITY**

**AREA MANAGER - JOB DESCRIPTION**

**HUMAN RESOURCE DEPARTMENT**

**Job Title**: Area Manager **Department**:Operations

**Responsible for**: Leading Multiple Outlets **Responsible to**:Operation Manager

**Job Overview**:
Responsible for the day-to-day operations of the assigned brand outlets, ensuring quality and service are maintained at excellent levels while working within the revenue and budget targets.

**Job Functions**:
**Run the Great Outlets (CHAMPS Check & Guests Complains)**

**C** - Cleanliness
**H** - Hospitality
**A** - Accuracy
**M** - Maintenance
**P** - Product Quality
**S** - Speed
- Coaching and supporting all the Outlet and Kitchen In-Charge
- To ensure schedules balance the needs of guests and staff
- Model excellent guest satisfaction
- Visibility in outlets during peaks
- Identifying and eliminating barriers to excellent guest satisfaction
- Follow-up to ensure all guest issues are right away resolved

**Build Great Teams (Staff Profit & Loss)**
- To improve each Outlet and Kitchen In-Charge performances through regular

communications and follow-ups
- By ensuring all outlets’ In-House Trainers are ready and are properly certified to train
- Provide Leadership by:

- Proactively ensuring a competent management team and pipeline is in place in each

outlet
- Rewarding, recognizing, and motivating team members
- Holding people accountable and being personally accountable
- Being a highly visible coach to the outlets team
- Using teamwork to ensure success of all outlets

**Act Like An Owner (Sales & Profit Growth)**
- Ensuring each outlet has proper resources and is effectively managing in-store marketing
- Ensuring each outlet is effectively executing neighborhood marketing activities
- Managing large orders (i.e., catering and group booking) throughout area
- Assisting Outlet and Kitchen In-Charge to analyze their results and prioritize actions
- Facilitating and coordinating resources for effective asset management
- Conducting business reviews
- Analyzing and responding to business trends
- Teaching Outlet and Kitchen In-Charge to understand and manage their financial reports

**Secondary Job Functions**:

- Covers the Operation Manager’s duties when on leave (If Applicable - upon

approval of the Chief Executive Officer)
- Oversees the smooth running of the outlets
- Completes weekly forecasts, schedules, statistics, and reports
- Coordinates and leads weekly Outlet In-Charge meeting prior to the weekly management

meeting
- Schedule the monthly outlets, Motor Bikers and Call Center Departmental meetings
- Controls stocks and purchases
- Excellent knowledge of Health and Safety Legislation
- Acknowledges and responds to all guests complains
- Develops and refines production SOPs to develop training capability as well as

implementing best practices
- Leads and supports process improvement activities with formal and informal team
- Monitors and maximizes direct labor cost at every opportunity ensuring lowest possible

cost per pound

**Duties & Responsibilities**
- Directs and coordinates activities of businesses or departments concerned with the

production, pricing, sales, and or distribution of products
- Reviews financial statements, sales and activity reports, and other performance data to

measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Establishes and implements departmental policies, goals, objectives, and procedures,

conferring with board members, organization officials, and staff members as necessary
- Determines staffing requirements, and interview, hire and train new employees, or

oversee those personnel processes
- Monitors businesses and agencies to ensure that they efficiently and effectively provide

needed services while staying within budgetary limits
- Ensures smooth operation of various processes that contribute to the production of goods

and services of an organization
- Ensures that the machinery and equipment used can produce goods and services for the

client at an acceptable standard
- Coordinates with the quality assurance personnel to ensure that the goods meet an

acceptable standard and generates positive feedback from clients
- Interacts with the staff, prepare reports on the current condition of logistics and decide on

the next course of action
- Obtains the requirements for logistics and coordinate with the finance department to

obtain the necessary approval for the budget
- Ensures that quality equipment is procured within the budget
- Apart from logistics management, the Area Manager plays a key role in checking out

the overall operational policy
- Determines the types of equipment needed to fulfill the organizational quality policy
- Formulates suggestions on how to make an optimum use of the resources of the

organization
- Each support service has its own set of capabilities and key responsibility areas that finally

contribute to the organizatio


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