Community Experience Support Manager

7 months ago


Abu Dhabi, United Arab Emirates Farah Experiences Full time

The Community Experience Support Manager is responsible for the overall community outreach and destination engagement strategic program of work within the Customer Experience Centre of Excellence, and the Peace & Justice Center. The Community Experience Support Manager will work with the Experience Design and Customer Experience Director and other staff to develop a vision for community engagement and will play a lead role in implementing this vision, ensuring we deliver the highest standards of community and customer engagement.

In order to be considered for this role, you will be:

- Responsible for leading the Yas Captains program, and developing the Saadiyat Captains program.
- Building the Yas Island Community Engagement strategy including:

- Yas Island community & resident focus groups
- Yas Community Events and Engagement calendar
- Building the Yas Island Academy, including:

- Yas Captains relaunch/rebranding and insourcing from The Storey Group
- Yas Captains integration with Yas Experts
- Yas Academy Leadership Development program
- Induction program for all Yas Island employees
- '˜WOW Moments' program expanded to Yas Captains
- Responsible for maintaining and growing our CRM database, ensuring all relevant stakeholders are communicated with effectively and consistently.
- In collaboration with Customer Experience Director and Experience Design Director and other staff, establishing community engagement goals and objectives.
- Establishing and continuing to build partnerships and meaningful relationships with related organizations across the destinations.
- Creatively engaging the public to inform people of our programs.
- Promoting policy change to improve the communities we are operating.
- Evaluating impact and effectiveness of educational programs.
- Effectively using the database, social media, and other tools for targeted outreach and promotion.
- Contributing consistently to the organization's social media presence on a regular basis maintaining a high standard for writing, quality of information, and strategic participation in issues.

**MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIREMENTS**

**Qualifications**:
**Essential**:

- Diploma in Customer, Community or Visitor Experience

**Desirable**:

- Proven experience of working and managing in a customer service environment and encouraging high standards of visitor care throughout previous employment.

**Years of Experience**:
**Essential**:

- Proven management experience of a large and diverse team of staff and volunteers.

**Desirable**:

- Experience in developing community and tribe development and engagement

**Skills**:
**Essential**:

- Presentation skills and time management.
- Competent IT skills '“ Microsoft Office Suite
- Excellent interpersonal and communication skills
- Flexible approach to working in a team

**Desirable**:

- The ability to work under pressure, forward plan and meet deadlines. Desirable
- Experience gained in a commercial environment



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