Community Manager

5 months ago


Abu Dhabi, United Arab Emirates Ubisoft Full time

Company Description

Ubisoft’s 21,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

**Job Description**:
Ubisoft Abu Dhabi is looking for an experienced Community Manager to join our Community Management team at our studio in Abu Dhabi, United Arab Emirates.

**Day-to-Day Responsibilities**:

- Be responsible for communicating with our player base across our community channels, including but not limited to Discord, Twitter, Facebook, Instagram, and YouTube.
- Represent the player’s voice in internal discussions with project stakeholders and drive community-driven development.
- Own the planning, preparation, execution, and analysis of community engagement events.
- Produce and distribute communications for keeping players up to date on changes, upcoming features, fixes, and the development roadmap.
- Ensure the best possible experience for our players by monitoring and reacting to sentiment changes and delivering content and interactions aligned with players’ needs.
- Collect player insights, collate sentiment, and translate this sentiment into easily understandable and actionable feedback for the production teams.
- Host livestreams on our official Twitch channel to our audience, presenting them with upcoming exciting content for the game.
- Be a game expert. Invest the time to really understand the game you manage to better serve our player needs and appropriately develop the community based on this knowledge.
- Manage and grow the community-driven Content Creator program, encouraging user-generated content from our players.

**Qualifications**:
**Essential Skills**:

- A passion for the gaming industry and a desire to build awesome communities.
- Demonstrable experience successfully managing and developing online gaming communities.
- English fluency, with excellent verbal and written communication skills.
- Experience with interactive channels like Discord, Twitch, and modern game forums.
- Great knowledge of the video game industry and a desire to leverage trends for community engagement and development.

**Desirable Skills**:

- Experience with managing an MMO community.
- Experience on camera, for example, live streaming or interviews.

**Qualifications**:

- Two years in a similar role with at least 1-year managing communities for a F2P game.
- A Bachelor’s degree or equivalent training/work experience within Community Management.

Additional Information

This position is based in the vibrant city of Abu Dhabi, the capital of the United Arab Emirates. Abu Dhabi is a multicultural city and a 1-hour drive from Dubai. Abu Dhabi offers a vibrant social and forward-thinking cultural lifestyle. It has an array of experiences and events, including pristine beaches, Formula 1, Theme Parks, the Louvre Museum, vibrant nightlife, and year-round sunshine. Having ranked number 1 since 2017 as the safest city in the world (Numbeo), providing a great home and standard of living.

**_ To all recruitment agencies:_**_ Ubisoft does not accept agency resumes. Please do not forward resumes to our jobs alias, Ubisoft employees or any other company location. Ubisoft is not responsible for any fees related to unsolicited resumes._


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