Head of Customer Insights
5 months ago
**ABOUT **US**
WHAT WE DO | Our talented teams create tech that connects brands to people via meaningful content that impacts their lives in positive ways. By understanding where the markets are going and where technology fits in; we use our knowledge to identify solutions that boost businesses and shift user experiences.
WHY WE’RE DIFFERENT | What makes us a leader in our industry, and different from other international digital tech companies, is our ability to tailor or custom create our offering to solve business challenges.
WHERE YOU FIT IN | We aim to build an inspiring organization with an engaged and high performing culture. We believe in possibilities. We connect to the future. Think unlimited digital potential, global reach, limitless content, unreal experiences, real connectionsnow imagine the direct impact you could have in this landscape. If you are eager to work in an inspiring, dynamic environment and collaborate with like-minded people, we want to hear from you
**ABOUT THE ROLE**
As the Head of Customer Insights, you will play a key role in driving informed decision-making and fostering business growth by deeply understanding our customers' needs, preferences, and behaviors. This functional role has two primary responsibilities: providing strategic insights to guide product development, marketing strategies, and customer segmentation, and leading the Customer Insights Team responsible for engaging customers across various support channels.
You will be at the forefront of uncovering valuable insights about our customers, with a specific focus on their preferences, pain points, and motivations. Leveraging a combination of market analysis, customer data analysis, and feedback collection, you will empower the organization to make data-driven decisions, create customer-centric products and services, and develop effective marketing strategies. Vigilantly monitoring the competitive landscape and identifying emerging customer trends will enable you to pinpoint growth opportunities and actively contribute to shaping the organization's strategic direction. A significant near-term focus of your role will involve establishing and managing the Customer Insights Team, which will entail restructuring the existing IT Service Management (ITSM) function.
As the primary point of contact for both B2B and B2C customers, the ITSM function will be reorganized to align with a customer-centric approach. In this capacity, you will provide leadership, guidance, and support to the team, cultivating a customer-focused culture within the organization. Setting clear objectives, defining strategies, and driving initiatives, you will enhance customer engagement, elevate satisfaction levels, and optimize support processes.
As the Head of Customer Insights, you will encounter complex challenges that necessitate exceptional leadership skills, strategic thinking, and analytical acumen. Collaboration with cross-functional teams will be crucial, as you advocate for the customer's perspective in decision-making processes and ensure seamless integration of customer insights into business strategies. Your ability to deliver exceptional customer experiences will directly contribute to the organization's growth and overall success.Reporting to the Chief Technology Officer, you will oversee a small, geographically dispersed team located in Dubai, Germany, Spain, Egypt, and South Africa.
The final structure of the team is yet to be determined. It is important to note that this function is newly established within Mondia and will eventually transition out of the Technology department, reporting directly to the CEO
**Requirements**:
Other qualifications include:
- Bachelor or Master’s degree preferably in business, marketing or equivalent
- At least 7 years proven working experience in leading cross functional projects, preferably in an international environment and in the mobile/web technology sector
- Solid technical background with understanding and/or hands-on experience in customer insights and analysis.
- Experience working with Telcos or in a SaaS company managing virtual teams is a plus.
- Working knowledge market analysis, customer data analysis, and feedback collection.
- Excellent client-facing and internal written and verbal communication skills
- Strong understanding of both business as well as technology stakeholder requirements
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong working knowledge of Microsoft Office, Microsoft Project
- Exceptional leadership skills, strategic thinking, and analytical acumen.
**Benefits**
- Medical and Health insurance
- Paid time off
- Flat hierarchies and short decision-making paths
- Cooperation in a highly motivated, young, international team spread across 3 continents
-
Head - Forecasting & Customer Insights
5 months ago
Dubai, United Arab Emirates Dubai Airports Full timeHead - Forecasting & Customer Insights Strategy & Development **THIS IS WHAT FUTURE FOCUS FEELS LIKE** **STRATEGY & DEVELOPMENT** **Head - Forecasting & Customer Insight** The Strategy and Development group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing...
-
Digital Marketing
5 months ago
Dubai, United Arab Emirates Insights Full time**Requirements and Responsibilities**: - Designs, builds, and maintains our social media presence. - Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs). - Identifies trends and insights and optimizes spend and performance based on the insights. - Brainstorms new and creative growth strategies...
-
Customer Insights Analyst
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: The Customer Insights Analyst will be responsible for developing the data infrastructure behind the customer-centric marketing business and improving the marketing data lifecycle, from the way data is extracted and prepared to the way analysis is performed and presented. Along with the marketing enablement team, develop and map out the data...
-
Head Barista
6 months ago
Dubai, United Arab Emirates Group of restaurant Full timeThe Head Barista of the cafe essentially runs the day to day operations of the coffee shop. It’s the Head Barista’s job to keep things moving smoothly on shift, ensure staff are up to speed on training, deliver the best service possible to customers, and maintain strong relationships with management and suppliers. If you’ve worked as a Barista...
-
Head of Customer Advocacy
6 months ago
Dubai, United Arab Emirates Property Finder Full timeProperty Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...
-
Strategic Insights Lead
6 months ago
Dubai, United Arab Emirates JTI - Japan Tobacco International Full timeWe’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...
-
Head of Service Assistant
3 months ago
Dubai, United Arab Emirates Masa trading Full time**Job Title**: Head of Service Assistant **Department**: Service Department **Reports to**: Head of Service **Job Purpose**: Assist & support the Head of the Service Department in managing and coordinating after-sales service activities to ensure customer satisfaction, operational efficiency, and adherence to company policies. The role involves overseeing...
-
Uae - Head of Customer Experience (Cx)
6 months ago
Dubai, United Arab Emirates VML Full time**Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...
-
Marketing Executive
5 months ago
Dubai, United Arab Emirates Insights Visa Services Full timeAre you ready to embark on a career that's as exciting as a jet-setting adventure, and as rewarding as a treasure hunt? Look no further, because Insights Visa Services is on the lookout for a dynamic **Marketing Specialist** to join our global family! **About Insights Visa Services**: At Insights Visa Services, we're not just a company - we're your passport...
-
Immigration Consultant
5 months ago
Dubai, United Arab Emirates Insights Visa Services Full time**Insights Visa Services** is a Highly Experienced International Recruitment Specialist providing guaranteed success for immigration and overseas career. **Responsibilities**: - Provide consultation services to potential clients interested in Immigration. - Make daily calls to potential clients and evaluate profile eligibility. - Establish and maintain...
-
Immigration Consultant
5 months ago
Dubai, United Arab Emirates Insights Visa Services Full time**Insights Visa Services** is a Highly Experienced International Recruitment Specialist providing guaranteed success for immigration and overseas career. **Responsibilities**: - Provide consultation services to potential clients interested in Immigration. - Make daily calls to potential clients and evaluate profile eligibility. - Establish and maintain...
-
Head of Customer Success
6 months ago
Dubai, United Arab Emirates Nathan & Nathan Human Resources Full timeOur client is a leading SaaS platform based in Paris, specializing in legal tech and government projects. Our innovative solutions serve clients across the globe, and we are currently seeking a dynamic Head of Customer Success for the MEA region. **Responsibilities**: - ** Team Management**:Lead and manage the Customer Success team, ensuring their...
-
Head Barista
5 months ago
Dubai, United Arab Emirates FRAME Full timePosition Overview: As the Head Barista, you will be at the forefront of delivering high-quality coffee to our customers. You will lead the cafe's barista team, ensuring that every cup of coffee meets our exacting standards for taste, presentation, and customer service. Key Responsibilities: 1. Barista Leadership: - Lead, train, and manage a team of...
-
Head of Marketing
4 days ago
Dubai, United Arab Emirates Events and Sports Management Full timeWe are looking for a dynamic **Head of Marketing** to lead our marketing strategy, drive growth across all brands, and explore new revenue opportunities. This role involves aligning marketing efforts with sales and operations, enhancing customer acquisition and retention, and offering services to external partners. With a focus on strategic planning, brand...
-
Head Baker
6 months ago
Dubai, United Arab Emirates Group of restaurant Full timeReports to Executive Head Chef **Job Summary**: As the Head Baker, you will play a key role in ensuring the high-quality production of bakery goods while leading a team of bakers. You will be responsible for the preparation, baking, and presentation of a wide range of delicious baked items. Your expertise and leadership will be crucial in maintaining our...
-
Head of CRM
2 weeks ago
Dubai, United Arab Emirates مجموعة الطاير Full time**Al Tayer Insignia | Head of CRM & Loyalty** *** **About Us** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia...
-
Head of Sales
5 months ago
Dubai, United Arab Emirates Cubezix Technologies Full timeCubeZix is a leading provider of cutting-edge IT solutions and services that empower businesses to thrive in the digital age. We are committed to delivering innovative solutions that drive growth and efficiency for our clients. As we continue to expand our presence in the market, we are seeking a talented and experienced Head of IT Sales to lead our sales...
-
Head of Marketing
6 months ago
Dubai, United Arab Emirates Quest Search and Selection Full timeRef: 110973_1707993 | Negotiable | Location:Dubai, United Arab Emirates | Added:15/02/24 **Head of Marketing** **Responsibilities**: Develop and oversee the implementation of comprehensive marketing strategies for multiple brands and business units within the organization. -Lead and manage a team of marketing professionals, providing guidance, mentorship,...
-
Head of Strategy
8 months ago
Dubai, United Arab Emirates Socialize Agency Full timeAre you a strategic genius with a passion for social media and the drive to inspire others? Do you have the skills to lead a high-performing team and take our agency to the next level? If so, you might be the Head of Strategy we're looking for! Socialize is not your average agency. We're a dynamic team of thinkers, creative enthusiasts, and social media...
-
Commercial Operations
5 months ago
Dubai, United Arab Emirates Property Finder Full time**Company Profile** Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region. The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value...