Chinese Mandarin Speaking Customer Service

1 week ago


Dubai, United Arab Emirates Plum Jobs Full time

Our client is a financial services technology platform and as part of their growth, we are recruiting a **Chinese Mandarin native speaking customer service executive** to join their customer centre in the UAE.

**Role Summary**
- Complaint handling.
- Accurate record keeping and reporting.
**Mandatory Skills & Experience**
- 3+ years’ in a customer service role with experience of meeting KPIs and targets related to volume of calls, answering calls, duration and quality of calls.
- Proven abilities in investigating and clarifying customer requirements, responding to and resolving queries and complaints promptly and satisfactorily to grow and retain customers.
- Currently living in the United Arab Emirates
- Native Mandarin and native Chinese Mandarin speaking is mandatory.
- Speaking in English is an advantage.
- Excellent interpersonal and communication skills with demonstrable soft skills such as empathy, listening and understanding.
- Ability to stay calm, focused, polite and helpful.
- Confident with an outgoing personality and cheerful disposition.
**Education**
- Bachelor’s degree

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:

- Chinese Mandarin native speaking customer service: 2 years (required)


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