Customer Service Representative

4 weeks ago

Dubai, United Arab Emirates FIH Marketing Management LLC Full time

**Customer service Representative -Korean/Chinese (Mandarin) language Speaking**

Formula Investment House Ltd. (iForex), a leading online global company is looking for a Senior Customer Service Representative (**Korean /Chinese

**Responsibilities**
Materialize existing contacts/ clients into new business leading to the Company's AUM growth
- Develop new leads and build sales pipeline
- Work closely with the Regional Manager to craft and execute a potent sales strategy tailored to market segments and opportunities
- Meet monthly, quarterly and annual sales targets set together with management
- Monitor general developments of competition
- Develop trust relationships with a portfolio of clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Prepare regular reports of progress and forecasts to internal and external stakeholders

**Qualification / Requirements**:

- A university degree in Finance/ Economics/ Banking/ Business Administration or related field is an advantage.
- Native level in **Korean / Chinese **languages.
- Prior experience as Customer Service Representative is an advantage.
- High level in English
- 3+ years in a Sales role in Financial Services/Investment industry
- A valid business contact network to build a sales pipeline (HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors)
- Excellent knowledge of securities market: stocks, ETFs, bonds, futures and options
- Proven experience in financial service sales and key account management providing solutions based on customer needs
- *Motivated for Sales (Hunting and New Business development) and highly energetic with a good sense of priorities and time management
- Ability in problem-solving and negotiation
- Fluent English. Additional languages will be mandatory**:Korean / Chinese (Mandarin)**:

- Great communication and presentation skills
- Outstanding relationship building skills
- Willingness to reach and exceed targets, overachiever mentality
- Capability to work and succeed in the fast pace and ever-changing environment

**Personality / Mindset**
- Integrity & loyalty
- Team player with advanced communication and collaboration skills
- A hands-on, can do attitude - always looking for solutions and thinking out of the box
- Overachiever mentality
- Capability to work and succeed in the fast pace and ever-changing environment

**Why with us?**
- Competitive salary & performance-based bonus programs
- Corporate benefits (choose your preferred options)
- Opportunity to network and connect in the Corporate Events
- Global career opportunities
- Truly inspiring culture, pleasant and informal work environment
- Ongoing education & training programs
- Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.

**How to apply**:
**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: AED6,000.00 - AED7,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 2 years (required)
- Forex: 3 years (required)

**Language**:

- Korean /Chinese
- Mandarin (required)

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