Holiday Homes Guest Relations Officer

7 months ago


Dubai, United Arab Emirates Sejourne Holiday Homes Full time

Key Accountabilities
- Coordinating and multi-tasking job duties in a fast-paced environment.
- Overseeing guest experience from guest arrival, throughout their stay and during their departure.
- Providing guest a personal experience.
- Reviewing the arrival list daily and assists in ensuring the apartment preparation and distribution of welcome amenities.
- Responding quickly to calls to ensure guests are not kept waiting.
- Suggesting best places to tour, shop, and dine to enhance guest experience. Coordinating resolution tasks for challenging situations, whilst keeping the customer informed of their actions (challenging situations may include maintenance, technicians, contractors, cleaners etc.).
- Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operations.
- Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered.
- Collaborating effectively with members of the concierge and security, who you’ll be working closely with on resolution cases.
- Working on other tasks or ad-hoc projects/activities as required.

Skills & Experience
- Experience in customer engaging roles holiday home operator in the UAE
- Warm and welcoming character.
- Excellent communication skills.
- A professional appearance and demeanor (no visible tattoos).
- Attention to detail.
- Strong work ethic.
- Socially adept interpersonal skills.
- Good skills with numbers.
- Confident phone manner.
- Able to take on a task and see it through to completion.
- Excellent time management and organization.

**Salary**: AED3,500.00 - AED4,000.00 per month

**Experience**:

- Holiday Homes Guest Relation: 2 years (required)


  • Guest Relation Officer

    7 months ago


    Dubai, United Arab Emirates Sejourne Holiday Homes Full time

    Job Description: **Responsibilities**: Guest Experience: - Communicate with the guests upon arrival, provide them with a warm and friendly introduction to the property, and assist with check-in procedures. - Respond promptly and courteously to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity. - Ensure...


  • Dubai, United Arab Emirates VL Holiday Homes Full time

    Immediate VISA, Health insurance, costs COVERED. We are looking for a Guest Relations executive who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience. - holiday homes experience is a must. - driving license is a must - Should have good communication skill in English and any other...


  • Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....


  • Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI** **About EasyGo Holiday Homes**: EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai....


  • Dubai, United Arab Emirates Aircay Holiday Homes LLC. Full time

    Job Title: Guest Relationship Officer Company: Aircay Holiday Homes Dubai Location: Dubai, UAE About Us: Aircay Holiday Homes Dubai offers luxurious holiday accommodations, striving to provide exceptional guest experiences. We're seeking a Guest Relationship Officer to join our team. Job Summary: We're looking for a highly organized and guest-focused...


  • Dubai, United Arab Emirates Aurora Vacation Homes Rentals LLC Full time

    **Holiday Homes Manager & Guest Relations Officer - Aurora Vacation Homes Rentals, Dubai** **About Aurora**: Aurora is a premier holiday homes company situated in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of...


  • Dubai, United Arab Emirates Sejourne Holidays Homes Full time

    Responsibilities: - Act as the primary liaison between the guest and the company - Admin Tasks (document preparation, scanning, copying, mailing and filing) - DTCM for Unit Registration - Guest Monitoring and Communication - Ensure the smooth procedure for the guest check in and check out - Coordinate office activities and operations with housekeeping teams...


  • Dubai, United Arab Emirates FMP HOMES REAL ESTATE MANAGEMENT Full time

    Responsibilities: - Act as the primary liaison between the guest and the company - Admin Tasks (document preparation, scanning, copying, mailing and filing) - DTCM for Unit Registration - Guest Monitoring and Communication - Ensure the smooth procedure for the guest check in and check out - Coordinate office activities and operations with housekeeping teams...


  • Dubai, United Arab Emirates Zed Living Holiday Homes Full time

    We are looking to hire a Head of Holiday Homes, who will be responsible for setting up the process and procedures for our new business. You will play a crucial role in maintaining high standards of guest satisfaction and operational excellence. **Responsibilities**: 1 Oversee the overall management and maintenance of holiday homes, ensuring they are in...


  • Dubai, United Arab Emirates Sejourne Holiday Homes Full time

    **Responsibilities**: - Property Management: Oversee the overall management and maintenance of holiday homes, ensuring they are in excellent condition and ready for guest occupancy. Conduct regular property inspections to identify and address any maintenance or repair needs. Coordinate with housekeeping and maintenance staff to ensure timely completion of...

  • Guest Relations Agent

    2 weeks ago


    Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **Guest Relations Agent - EasyGo Holiday Homes** **About EasyGo**: EasyGo Holiday Homes is offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai. We are a DTCM licensed Operator managing a selection of holiday...

  • Holiday Homes Manager

    7 months ago


    Dubai, United Arab Emirates Mystic Holiday Homes LLC Full time

    Holiday Homes Manager Location: Dubai, UAE **Job Type**: Full-Time Experience: Minimum 3 years in Dubai License: Valid Driving License** Company Overview: Mystic Holiday Homes. is a leading provider of holiday homes in Dubai, dedicated to offering exceptional experiences to our guests. We are currently seeking a highly skilled and experienced Holiday...


  • Dubai, United Arab Emirates Almaraseem Holiday Homes & Tourism Full time

    Holiday Homes Operations Location: Dubai, UAE **Job Type**: Full-Time Experience: Minimum 2 years in Dubai License: Valid Driving License (preferred) Company Overview: Al Maraseem Vacation Homes Rental LLC. is a leading provider of holiday homes in Dubai, dedicated to offering exceptional experiences to our guests. We are currently seeking a highly...


  • Dubai, United Arab Emirates HAPPY SEASON HOLIDAY HOMES Full time

    VISA, Apartment, Health insurance, Transportation costs COVERED. We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience. Guest Relations Manager duties and responsibilities - Respond to any questions, needs and desires of...


  • Dubai, United Arab Emirates SEJOURNE HOLIDAY HOMES Full time

    We are currently looking for an experienced Dubai Holiday Homes Operations Executive, a fast learner, capable of making decisions on his/her own and problem-solving. The person needs to be fluent in English, representative and positive minded - Full "A to Z "Holiday Homes process - Knows how to manage the Operations, advertisement, availability of apartments...


  • Dubai, United Arab Emirates Sejourne Holiday Homes Full time

    **Job description**: We are urgently hiring a Business Development Officer. (Only with a minimum of 1 year of experience in Holiday Homes Business development). - As a Business development officer, you would be the one setting strategies and actively finding the right way to get new properties. A clear plan has to be shown how to attract numerous landlords...


  • Dubai, United Arab Emirates Almaraseem Holiday Homes & Tourism Full time

    We are currently looking for an experienced Dubai Holiday Homes Operations Assistant, a fast learner, capable of making decisions on his/her own and problem-solving. The person needs to be fluent in English, representative and positive minded - Full "A to Z "Holiday Homes process - Knows how to manage the Operations, advertisement, availability of apartments...


  • Dubai, United Arab Emirates SEJOURNE HOLIDAY HOMES Full time

    We are currently looking for an experienced Dubai Holiday Homes Operations Executive, a fast learner, capable of making decisions on his/her own and problem-solving. The person needs to be fluent in English, representative and positive minded - Full "A to Z "Holiday Homes process - Knows how to manage the Operations, advertisement, availability of apartments...


  • Dubai, United Arab Emirates Glidai Holiday Homes Full time

    Glidai Holiday Homes is a leading provider of luxury holiday home rental services in Dubai. We specialize in managing properties for homeowners, offering tailored furnishing packages, and providing exceptional stays for guests. **Role Overview**: **Key Responsibilities**: - Set up meetings with property owners using company-provided leads and...


  • Dubai, United Arab Emirates MILESTONE HOMES REAL ESTATE BROKER Full time

    We are looking for an experienced GUEST RELATIONS EXECUTIVE for Holiday homes. Main duties of this job: - To meet and greet arriving guests and make sure all bookings are executed smoothly - To ensure and provide professional and high class guest service experience - To analyze customer feedback and to provide strategic direction to continuously improve...