Program Manager, Global Salesforce, Roll-outs

4 weeks ago

Dubai, United Arab Emirates Delivery Hero Full time

**Program Manager, Global Salesforce, Roll-outs & Enablements (all genders)**

Delivery Hero is building the next-generation global online food-ordering platform with a mission to be the international leader of the category. Our International team already operates in over 40 countries worldwide delivering millions of meals every month. We are genuine, non-conformists, entrepreneurs, smart, data-oriented and definitely know how to have fun. We are exclusively looking for the best people to join us on our mission.

The** **Vendor Relationship Management** **team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to ensure each and every entity performs in their most efficient way. We assist the senior management and the local teams to make their operations run smoothly, roll out global tools as well as projects and make sure best practices are shared between entities.

**Your mission**
- Manage end-to-end Salesforce implementation in the context of an acquisition or a launch, and be the owner from beginning to end of the delivery of Salesforce in the context of Global roll-outs and complex projects with high dependencies.
- Represent Salesforce workstream and closely work with other systems & Central Project Managers
- Build project plan and manage stakeholders on both local and Central sides.
- Provide the greatest and latest features available in our set-up to support best in class local operations & consult with senior management on cross-squad or cross-department project prioritization.
- Understand the local needs and adjust our blueprint processes if/when needed
- Reconcile operational needs and technical capabilities, translate requirements into technical stories
- Define MVP scope, write & refine user stories, manage sprints & developers work.
- Monitor progress against project plan: anticipating risks, resolving issues and initiating corrective action as needed.
- Drive User Acceptance Testing and sign off
- Deliver user training while ensuring change management and adoption
- If necessary, be responsible for data migration: from data template to mapping, clean up and testing it once loaded
- Define and build success KPIs for a project with a focus on key metrics in line our strategy and company objectives

**Your heroic skills**
- You have at least 3/4 years of practical experience with Salesforce (or similar CRM tool)
- You are very detail-oriented, structured and know how to prioritize
- You are able to interact with very senior level executives and to deal with multiple stakeholders
- You have excellent communication skills, both written and verbal
- You have strong project management skills & business analysis skills
- You have a strong taste for technology
- You have an analytical and you have a hands-on mentality
- You are ambitious and hardworking
- Language skills: Fluent English is mandatory. Another language is an advantage.
- Experience with online delivery food or other marketplace vertical is desirable

**About us**:
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. From prepared meals to groceries, flowers, coffee, medicine. We deliver whatever you need. We operate in over 72 countries across Asia, Europe, Latin America, the Middle East and Africa and are also pioneering quick commerce, the next generation of e-commerce. As one of Europe’s largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.

As one of our Heroes, you’ll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way. We are building a company that future generations can be proud of and are committed to welcoming everyone to our table. Delivery Hero has a lot to offer when it comes to benefits: we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial. Learn more about our benefits at Delivery Hero here.

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

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