Customer Support Manager

4 weeks ago

Dubai, United Arab Emirates Quadrabay Verification Services Full time

**Accountabilities**:

- Develop and continuously enhance the department policies, procedures and processes.
- Provide a 360 world class customer service strategy with clear and concise KPI’s
- Improve customer service experience, create engaged customers and facilitate traffic and growth.
- Manage and efficiently utilize the customer service CRM to achieve customer satisfaction.
- Work closely with the commercial team to implement cross selling activities to increase traffic and conversion.
- Create goals for the daily operations of the call center.
- Increase resource productivity, carry out efficient resource planning (people, technology etc.)
- Compile and evaluate call center data (sales rates, costs, customer service metrics etc.)
- Employ, mentor, and train staff to uphold world-class standards of customer service.
- Monitor and make improvements to ordering, phone handling, and other processes.
- Utilize essential measures to assess performance (accuracy, call-waiting time etc.)
- Generate reports for various divisions and higher management.
- Provide guidance and support to company on
- and off-site customer service agents (CSRs); ensuring high-quality delivery of customer support
- Ensuring that the company database is updated and accurate in accordance with company standards.

**Requirements**:

- 5 - 7 years relevant experience in Contact Center Environment, minimum 2-3 years in a leadership role.
- Preferable experience with CRM, autodials, and text/SMS messaging
- Strong customer service track record in account management from large companies
- Capability of multitasking, problem-solving, and hands-on labor for your team, ongoing coaching and performance assessments
- Strong communication skills, both in writing and speaking
- Excellent planning and detail-oriented abilities
- Bachelor’s Degree from a distinct university
- Bilingual: English & Arabic

**Salary**: Up to AED10,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Contact Center Environment: 5 years (required)

**Language**:

- Arabic (required)

Application Deadline: 28/02/2023

  • Customer Support Manager

    1 month ago

    dubai, United Arab Emirates Amalsocial Full time

    Customer Support Manager needed for a B2B Telco company needed based in Dubai.Location –Dubai, AESalary –18-22K AED/month + bonus + visa + healthcare + relocationEssential skills:Completed higher technical education (e.g. Telecommunications, ICT, Engineering)Minimum of 5 years of Customer Support Experience in an international technical...

  • Customer Support Manager

    4 weeks ago

    dubai, United Arab Emirates Amalsocial Full time

    Customer Support Manager needed for a B2B Telco company needed based in Dubai.Location –Dubai, AESalary –18-22K AED/month + bonus + visa + healthcare + relocationEssential skills:Completed higher technical education (e.g. Telecommunications, ICT, Engineering)Minimum of 5 years of Customer Support Experience in an international technical...

  • Customer Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Amalsocial Full time

    Customer Support Manager needed for a B2B Telco company needed based in Dubai.Location –Dubai, AESalary –18-22K AED/month + bonus + visa + healthcare + relocationEssential skills:Completed higher technical education (e.g. Telecommunications, ICT, Engineering)Minimum of 5 years of Customer Support Experience in an international technical...

  • Customer Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Description du poste: As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region and...

  • Customer Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Safran companies Full time

    As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region and will report to the...

  • Customer Support Manager

    4 weeks ago

    Dubai, United Arab Emirates MG Recruit Full time

    **Job Title**:Customer Support Manager in the UAE **Job Type**:Remote at the beginning, full-time **Location**:Dubai, UAE We are recruiting on behalf of our client for a Customer Support Manager for a Consultancy company based in Dubai. **Responsibilities**: - Act as a liaison between the client and our lawyers, sales, state. bodies in the UAE,...

  • Customer Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CoverGo Full time

    Top 3 Reasons To Join Us Share Option Plan 100% Remote Insurtech industry leader worldwideAbout UsAt CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a leading global nocode insurance platform for health, life, and P&C; We're the winner of the Insurtech of the Year in all of Asia and...

  • Program Manager | Program Manager Dubai

    1 month ago

    dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

  • Program Manager | Program Manager Dubai

    4 weeks ago

    dubai, United Arab Emirates Program Manager Full time

    Program Manager | Program Manager DubaiAmazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing...

  • Customer Support

    3 weeks ago

    Dubai, United Arab Emirates CPT Markets Full time

    **Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...

  • Customer Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates MG Recruit Full time

    Job Title:Customer Support Manager in the UAEJob Type:Remote at the beginning, full-timeLocation:Dubai, UAEWe are recruiting on behalf of our client for a Customer Support Manager for a Consultancy company based in Dubai.Responsibilities: Act as a liaison between the client and our lawyers, sales, state. bodies in the UAE, freezones Monitor the process of...

  • Customer Support

    2 months ago

    Dubai, United Arab Emirates CPT Markets Full time

    **Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...

  • Customer Support Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Quadrabay Verification Services Full time

    Accountabilities: Develop and continuously enhance the department policies, procedures and processes. Provide a 360 world class customer service strategy with clear and concise KPI's Improve customer service experience, create engaged customers and facilitate traffic and growth. Manage and efficiently utilize the customer service CRM to achieve customer...

  • Technical Customer Support Manager

    1 month ago

    Dubai, United Arab Emirates Helix Leisure Full time

    Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business...

  • Technical Customer Support Manager

    2 weeks ago

    Dubai, United Arab Emirates Helix Leisure Full time

    Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business...

  • Technical Customer Support Manager

    3 weeks ago

    Dubai, United Arab Emirates Helix Leisure Full time

    Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business...

  • Technical Customer Support Manager

    1 month ago

    dubai, United Arab Emirates Helix Leisure Pte Ltd Full time

    Fueling the business of fun.Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.With Embed’s platform, a business (single...

  • Customer Support

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Evertz Full time

    Customer Support & System Commissioning Engineer - Broadcast SystemsDepartment:Technical SupportLocation:Reading, United KingdomEvertz is a world leading company in the design and manufacture of innovative and pioneering video & audio broadcast equipment, for both traditional point-to-point based architectures as well as high speed and high bandwidth network...

  • Customer Support Manager

    2 months ago

    Dubai, United Arab Emirates Talent Pal Full time

    **Description du poste**: As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region...

  • Customer Support Manager

    2 days ago

    Dubai, United Arab Emirates Talent Pal Full time

    **Description du poste**: As Customer Support Manager, you are the representative of Safran Aerosystems and have a privileged relationship with the customer. When a customer needs resolution to an issue/question, the customer should know that the CSM can be relied upon for assistance. You will be in charge of a portfolio of customers in Middle East region...