Medical Customer Service

3 months ago


Dubai, United Arab Emirates IV Wellness Lounge Clinic Full time

**Location**: Dubai, UAE
**Salary**: AED 3000-3500 per month

**About Us**:
**Position Overview**:
**Key Responsibilities**:

- Provide accurate information about our IV therapy services, aesthetic treatments, and wellness packages.
- Assist clients in booking appointments and follow-up consultations.
- Address customer concerns, questions, and feedback in a timely and professional manner.
- Work closely with medical staff to coordinate patient services and ensure client satisfaction.
- Maintain client records and update them with relevant information regarding their appointments and treatment plans.
- Ensure compliance with medical regulations and internal procedures during customer interactions.
- Follow up with patients post-treatment to gather feedback and address any additional needs.
- Support the marketing team with customer outreach initiatives and promotions.

**Qualifications**:

- Previous experience in customer support, preferably in the medical or wellness field.
- Excellent communication skills in English (both written and spoken); knowledge of Arabic is a plus.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Friendly, patient-focused attitude with the ability to handle sensitive medical information with discretion.
- Basic knowledge of medical terminology is an advantage but not required.

**What We Offer**:

- Competitive salary (AED 3000-3500).
- Opportunity to grow within the company.
- A supportive and professional work environment.
- Exposure to the rapidly growing field of IV therapy and aesthetic medicine.

If you are passionate about customer service and healthcare and want to be part of an innovative team, we’d love to hear from you

Pay: AED3,000.00 - AED3,500.00 per month



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