Luxury Travel and Concierge Agent

6 months ago


Dubai, United Arab Emirates Azya Consulting FZ LLE Full time

**Job Responsibilities are**:

- Process important queries and manage customer expectations in a polite and friendly manner
- Keep track of frequent clients and create a tailored experience based on their personal needs
- Must be well aware with luxury brands and items
- Must be well aware with restaurants, tourist spots, and boutique hotels worldwide
- Provide information on facilities and services, events and attractions and tours
- Work with a team of concierge and deliver high-quality service to clientele
- Assists clients in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary
- Provide information and special services to enhance clients’ experience
- Maintains a positive and professional relationship with all vendors
- Act as the point of reference for clients who need assistance or information and attend to their requests and requirements
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theater tickets, restaurants, doctors, flight bookings, among others

**Qualifications & Experience Required**:

- Minimum of 3 years experience as Concierge; in customer service or relevant role
- Previous experience as a virtual assistant
- Must be knowledgeable with top luxury destinations, hotels, and restaurants
- Good communication skills and customer service skills
- Strong knowledge of the community, area, and region is necessary
- Excellent knowledge of local attractions and establishments
- Problem-solving, organization and time management, and supervision skills
- Advanced written and verbal communication skills
- Polite, friendly, and self-assured attitude
- Skills in multitasking and good time-management
- Strong knowledge on luxury items, lifestyle, fine dining restaurants, and activities worldwide

**Job Types**: Full-time, Permanent

Pay: AED6,000.00 - AED8,000.00 per month


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