Patient Relations Managers

4 months ago


Dubai, United Arab Emirates Happenize Full time

Patient relations managers are responsible for managing the relationships between healthcare providers and patients. They work with doctors, nurses, hospitals, pharmaceutical companies, etc., to ensure that all parties involved in a patient’s care are satisfied with their experience.

Patient relations managers may also be tasked with developing and implementing programs designed to improve customer satisfaction or loyalty. These programs might include anything from surveys to contests to other initiatives aimed at gathering feedback on how well a company is meeting its customers’ needs.

**Duties & Responsibilities**
- Maintain a high level of customer service by ensuring that all patients receive prompt, courteous, and professional service
- Handle patient complaints in a timely and efficient manner, escalating to the appropriate parties as necessary
- Serve as a liaison between patients, families, and hospital staff, providing accurate information and assistance as needed
- Monitor patient satisfaction levels and develop plans to improve areas of dissatisfaction
- Develop and implement policies and procedures related to patient relations
- Train new employees on patient relations protocols
- Maintain up-to-date knowledge of hospital services, facilities, and staff
- Keep abreast of changes in the healthcare industry that may impact patient relations
- Attend meetings and conferences related to patient relations
- Prepare reports on patient satisfaction levels and make recommendations for improvement to hospital administration
- Participate in quality assurance activities to ensure that the highest level of care is being provided to patients
- Perform other duties as assigned

**Required Skills and Qualifications**
- Bachelor’s degree in business, healthcare administration, or related field
- 3+ years experience in customer service, patient relations, or similar role
- Exceptional communication, interpersonal, and problem-solving skills
- Ability to work well under pressure and maintain a positive attitude
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office, with aptitude to learn new software and systems

**Preferred Skills and Qualifications**
- Master’s degree in business, healthcare administration, or related field
- 3+ years’ experience in customer service, patient relations, or similar role
- Working knowledge of medical terminology
- Experience with electronic health records (EHR) systems

**Salary**: Up to AED8,000.00 per month



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