Patient Relation Executive

5 months ago


Dubai, United Arab Emirates Dr Rami Hamed Center Full time

A successful Patient Coordinator should have excellent communication skills, empathy, strong organizational abilities, and a customer-focused mindset. They play a pivotal role in creating positive patient experiences, contributing to the growth and success of the healthcare facility.
- Act as the primary point of contact for patients, addressing their inquiries, concerns, and scheduling needs.
- Build strong relationships with existing patients to enhance their experience and encourage loyalty to the healthcare facility.
- Provide excellent customer service, ensuring patients feel valued and understood.
- Develop and implement strategies to attract new patients, which may include outreach programs, marketing campaigns, and collaborations with referring physicians.
- Maintain a database of potential patients, track leads, and follow up with inquiries in a timely manner.
- Provide patients with accurate and relevant information about services, procedures, insurance, and any pre-appointment preparations.
- Educate new and existing patients about the healthcare facility's offerings and specialties
- Assist patients in understanding insurance coverage and billing procedures.
- Assist patients in setting up payment plans or arrangements if needed.
- Use patient management systems to track patient interactions, appointments, and outcomes
- Participate in community events, health fairs, and outreach initiatives to increase the organization's visibility and attract new patients.
- Stay updated on industry trends, patient preferences, and best practices in patient engagement and retention.
- Contribute ideas and suggestions to enhance the patient experience and improve processes within the organization.

**Salary**: AED5,000.00 - AED6,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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