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Patient Relations Liaison

2 months ago

Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Relations Executive to join our team at American Hospital Dubai. The successful candidate will be responsible for providing exceptional patient care and support, ensuring a seamless and efficient experience for our patients and their families.

Key Responsibilities:
  • Supports Quality Care: Collaborate with healthcare teams to ensure the provision of safe, patient-focused quality care.
  • Assists Clinic Operations: Contribute to the daily functioning of the clinic/department, maintaining confidentiality and supporting the achievement of strategic goals.
  • Registration and Scheduling: Ensure timely registration of patients, coordinate appointment bookings, and optimize clinic function.
  • Customer Service: Provide information to prospective customers and hospital staff, answering inquiries and resolving queries.
  • Compliance and Safety: Ensure a safe working environment by adhering to hospital policies and procedures regarding safety, infection control, and security.
  • Communication: Answer phone calls in a polite and cordial manner, maintaining proper telephone etiquette.
  • Registration and Data Entry: Register new patients, complete pre-registration forms, and enter registration data into the Hospital Information System (HIS) accurately.
  • Patient Information Management: Modify patient information on HIS according to established criteria.
Requirements:
  • Ability to prioritize tasks and ensure effective functioning of the area.
  • Follows the chain of command in reporting incidents or concerns.
  • Prioritizes workload and completes correspondence in a timely manner.