Guest Service Agent/telephone Switchboard Operator
6 months ago
**PREFERABLY FEMALE**
**Education and Experience Requirements**:
- High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.
- Previous hotel-related experience desired.
**Scope and General Purpose of Job**:
- To be one of the first points of contact for a guest and therefore to be able to offer them the services they need in a quick and efficient friendly manner.
- Mainly looking after the bedrooms division but also to act as an ambassador of the hotel with a wealth of knowledge to share.
**Key Duties and Responsibilities**:
- Ensures incoming guests are given the highest possible personal service.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
- Takes telephone reservations when the reservations team are not available.
- Greets guests on their arrival ensuring they feel expected and welcome.
- Ensures the guest receives the accommodation he/she is expecting.
- Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
- Deals swiftly, efficiently and sensitively to guest complaints and follows through.
- Maintains awareness of guest profile through the guest history.
- Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and supplementary charges.
- Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
- Accurately administers Front Desk Clerical systems and procedures.
- Provides currency exchange services.
- Balances accounts of day’s business at end of shift.
- Comply with all laid down systems and procedures.
- Records all instances of refused business, with reasons of refusal.
- Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
- To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
- Answers incoming calls and places outgoing calls.
- Directs call to guest rooms, staff, or departments through the private exchange system [PBX system].
- Receives guest messages and delivers the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
- Keep records of calls placed and received by all departments and recording the call charges.
- Ensures the correct operation of the PBX system and VICAs system.
- Carries out administrative tasks.
- Handles every query in a polite and courteous manner.
- Promotes the hotels outlets and special events at all times.
- Maintains an awareness of competitor’s rates and occupancy levels.
- Performs other related duties as assigned
**Job Type**: Permanent
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
-
Telephone Operator
7 months ago
Abu Dhabi, United Arab Emirates Dublin Health Services Management & Investment Full time**Role Description** This is a full-time on-site role for a **Telephone Operator (UAE Nationals)** at Dublin Health Services - Investment & Management in Abu Dhabi. The Telephone Operator will be responsible for managing and operating the switchboard, ensuring excellent phone etiquette and providing customer support through effective...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates Grand Millennium Al Wahda Full timeAs a Telephone Operator at Grand Millennium Al Wahda, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay. **Key Job Responsibilities**: - Professionally and warmly receive each Guest call, ensuring a friendly...
-
Guest Services Assistant/telephone Operator
8 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeGuest Services Assistant/Telephone Operator - Conrad Abu Dhabi Etihad Towers A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone...
-
Guest Services Assistant/telephone Operator
8 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and management messages,...
-
Telephone Operator
6 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 23160595 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and...
-
Telephone Operator
6 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 24088067 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and...
-
Telephones Operator
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephones Operator - Hilton Abu Dhabi Yas Island A Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Operator, you will accept,...
-
Reservations and Service Center Agent
3 weeks ago
Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time**General Information**: - Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Rooms - Heart of House- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION: - Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and general hotel...
-
Telephone Operator
3 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephone Operator A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone Operator, you will accept, deliver and respond to Guest and...
-
Telephones Operator
8 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Operator, you will accept, deliver and respond to Guest and management messages,...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Oaks Hotels Full time**Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates Talent Pal Full time**Job Number** 24001593 **Job Category** Rooms & Guest Services Operations **Location** Al Wathba a Luxury Collection Desert Resort & Spa Abu Dhabi, Al Wathba South, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record,...
-
Telecommunications Agent
6 months ago
Abu Dhabi, United Arab Emirates Rixos Marina Abu Dhabi Full timeTelecommunications Agent We are currently seeking a talented and enthusiastic Telecommunications Agent who is fluent in Russian to join our team at Rixos Marina Hotel Abu Dhabi. As a Telecommunication Agent, you will play a vital role in ensuring effective communication between guests and hotel staff, providing exceptional service to our valued guests. What...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Royal Holiday Homes Full timeAs a guest service agent you'll be in charge of: - greeting guests at the time of their check-in. - inspection of our Holiday homes after each guest check out/ making sure that everything is in place. - showing guests around the area/ apartment. **Salary**: AED2,500.00 per month License/Certification: - Driving license (required) Ability to Commute: -...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full timePosition is based in "**Liwa, Abu Dhabi"**: - Register guests and assign rooms - Accommodates special requests whenever needed / possible - Assists in pre-registration and blocking of rooms for reservations - Adheres to proper credit, check - cashing, and cash handling policies and procedures. - Ensuring the collection and registration of all guests staying...
-
Guest Service Agent
6 months ago
Abu Dhabi, United Arab Emirates Mawarid Hotels & Hospitality Full timePosition is based in "**Liwa, Abu Dhabi"**: - Register guests and assign rooms - Accommodates special requests whenever needed / possible - Assists in pre-registration and blocking of rooms for reservations - Adheres to proper credit, check - cashing, and cash handling policies and procedures. - Ensuring the collection and registration of all guests staying...
-
Telephone Operator
5 months ago
Abu Dhabi, United Arab Emirates SAWAEED HOLDING Full time**Job Summary**: The Telephone Operator for the workers camp is responsible for managing incoming and outgoing telephone communications for residents and staff within the camp. This role involves answering calls, transferring calls to appropriate personnel, taking messages, and providing general information to callers. The Telephone Operator ensures...
-
Guest Experience Expert
6 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 23209907 **Job Category** Rooms & Guest Services Operations **Location** W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...
-
Guest Service Agent
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience. A Guest Service...
-
Guest Experience Agent
6 months ago
Abu Dhabi, United Arab Emirates Marriott International, Inc Full time**Job Number** 23156033 **Job Category** Rooms & Guest Services Operations **Location** The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...