Parts Executive

6 months ago


Dubai, United Arab Emirates Legend Holding Group Full time

**Role Overview**:
We are currently seeking a dynamic Parts Advisor. In this role, you will serve as the brand and parts division representative to customers, fostering strong customer relations to ensure an end-to-end engaged customer journey in part operations, encompassing the retail counter and workshop. The primary focus is on achieving parts supply, revenue targets, and enhancing customer retention.

**Responsibilities**:
Ø Achieve financial objectives through effective upselling, discount control, and promotion of accessories to meet monthly revenue targets.

Ø Strengthen customer retention by consulting on customer needs and parts requirements, aligned with recommended maintenance schedules, fostering long-term relationships.

Ø Collaborate with Job Controllers and Service Advisors on the status of parts, availability, quotations, orders/arrivals, and provide timely progress updates to customers, ensuring on-time delivery commitments.

Ø Actively comply with all Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in the customer experience.

Ø Ensure the open and closure of sales orders/reservations to optimize stock levels, revenue, and mitigate the risk of financial loss on a daily basis.

Ø Capture accurate customer details on the system for effective customer data management.

**Required Skills for Success**:
Ø Spare parts sales experience in the automotive industry.

Ø Strong team management abilities.

Ø Knowledge of parts catalogues.

Ø Proficient in systems.

**About the Team**:
This position involves direct interaction with Customers, Service Advisors, Parts Supervisors, Job Controllers, Technicians, and Workshop Managers, reporting directly to the Aftersales Manager.

**Qualifications**:
Ø Possess a good general level of Technical Education, Diploma, Bachelor's, or Automotive Engineering Degree.

Ø Minimum of 5 years of experience within spare parts operations, preferably as a Parts Executive or in a similar parts operation role.

Ø Proficient in spoken and written English to effectively communicate with supervisors and customers.

Ø Working knowledge of MS Office, with preferred any system related proficiency.

Ø Familiarity with Electronic Parts Catalogue (EPC) and strong product and process knowledge.



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