Outlet Manager

8 months ago


Abu Dhabi, United Arab Emirates Royal Destination Hospitality Services Full time

Manages the daily bar and restaurant operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Summary of Responsibilities:

- Oversees the dining area, supervises the service staff
- Creates a positive team atmosphere among team Members.
- Maintains records of staff periodic manner and operating costs.
- Provides feedback and coaching to the team regularly.
- Treats all team Members fairly, with respect.
- Sets high standards for appropriate team behavior on shift.
- Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
- Handles guest complaints in restaurants.
- Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
- Is capable of handling irate customers with a friendly/calm attitude.
- Ensures product quality and great service.
- Shows enthusiasm about guest within the restaurant.
- Is flexible in dealing with changes/problems
- Effectively forecasts restaurant needs.
- Shifts priorities and goals as work demands change.
- Priorities tasks effectively to ensure most important tasks are completed on time.
- Delegates and follows-up effectively.
- Coaches team on how to exceed Guest expectations.
- Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Experience in Western Bar Pubs /Restaurant.


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