Reservations Supervisor
2 weeks ago
**Additional Information**
**Job Number**24202787
**Job Category**Reservations
**Location**The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management
***
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates Hilton Full timeReservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...
-
Reservations Supervisor
2 months ago
Dubai, United Arab Emirates Knight Hotels Group Full time**Job Title**: Reservations Supervisor **Location**: Knight Castle Hotel **Job Type**: Full-Time **Qualifications**: - Minimum of 2 years of experience as a Reservations Supervisor or in a similar role within a 5-star hotel. - Strong understanding of reservation systems and hotel operations. - Proven ability to manage multiple reservations, supervise...
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates Hilton Full timeA Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor...
-
Reservation Supervisor
6 months ago
Dubai, United Arab Emirates Golden Sands Hotel Apartments Full timeWe are looking to Hire reservations supervisors with below listed skills: - Excellent Written & Verbal Communication skill - Attentiveness - Customer Service - Team work - Listening skill - Problem-Solving Skills - Time Management - Selling skills - 2-3 Years experience in hotels reservations as supervisor. **JOB DESCRIPTION** - Processing Daily...
-
Reservation Supervisor
6 months ago
Dubai, United Arab Emirates Signature 1 Hotel Full timeWe are urgently looking for a Reservation Supervisor who can join with us immediately. Job Responsibilities: - Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. - Ensure reservation department and Front Officestaff are constantly aware of availability states open, on request,...
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates Studio M Arabian Plaza Full timeAs a Reservations Supervisor at Studio M Arabian Plaza, Dubai, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes. **Key Job Responsibilities**: - Supervise and...
-
Reservation Supervisor
5 months ago
Dubai, United Arab Emirates Tower Plaza Hotel Full timeAct as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. - Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc. - Responds to all guest reservation requests and executes prompt, courteous...
-
Reservation Supervisor
8 months ago
Dubai, United Arab Emirates City Seasons Towers Hotel Full timeThe Reservations Supervisor position is essential to maximizing our hotel revenue and our staff's potential. Reporting to the Reservations Manager, responsibilities include but are not limited to: - Support the Reservations team in meeting departmental goals (e.g., employee engagement, reputation performance score, reservations accuracy, revPar, etc.) by...
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates 25hours Hotel Dubai One Central Full time**Reservations Supervisor** From the friendly and competent advice to the "booking completed": Our reservation team ensures that guests are happy from the first to the last moment. We’re looking forward to welcoming you to the Reservation Team as Reservations Supervisor. COME AS YOU ARE AND SHOW US YOUR VISION! **What is in it for you**: Employee...
-
Reservations Supervisor
4 months ago
Dubai, United Arab Emirates Avani Full time**Company Description** Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Discover Dubai from...
-
Reservation Supervisor
6 months ago
Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full timeJoin a 4 -star hotel as a Reservation Supervisor, where you will oversee the reservation department's operations and ensure the efficient management of room bookings and guest inquiries. We are seeking a detail-oriented and customer-focused individual with strong leadership skills and a passion for hospitality to lead our reservation team. **Key...
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates Hilton Technologies Full timeReservations Supervisor - Franchise Job Requirements As Reservations Supervisor, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards: - Identify new contacts, develop sales leads, and...
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates SLS Full time**Company Description** SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the...
-
Reservations Supervisor
6 months ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 24023322 **Job Category** Reservations **Location** Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and...
-
Reservations & Revenue Supervisor
3 months ago
Dubai, United Arab Emirates Golden Sands Hotel Apartments Full timeLooking for Reservations Supervisor, with hotel experience from UAE or GCC. Age : less than 35 years **Salary**: Dhs. 4000 + accommodation + service charge Education: Hospitality Degree or related Experience: Minimum 4 years in hotel and at least 1 year in a supervisory role. Pay: From AED4,000.00 per month
-
Reservations Supervisor Waldorf Astoria Dubai Palm
3 months ago
Dubai, United Arab Emirates Hilton Full timeReservations Supervisor | Waldorf Astoria Dubai Palm Jumeirah A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to...
-
Reservation Supervisor
1 month ago
Dubai, United Arab Emirates Vintage Grand Hotel Full timeTo oversee and control daily tasks when on duty. - To supervise all agents and develop them in order to handle reservation tasks properly. - To assist Reservation Manager and Assistant Reservation Manager to operate the department. - To handles all group tours/ conventions from the initial blockage to the rooming lists. - To records all reservations neatly...
-
Reservation Supervisor
1 month ago
Dubai, United Arab Emirates GHAYA GRAND HOTEL Full timeTo oversee and control daily tasks when on duty. - To supervise all agents and develop them in order to handle reservation tasks properly. - To assist Reservation Manager and Assistant Reservation Manager to operate the department. - To handles all group tours/ conventions from the initial blockage to the rooming lists. - To records all reservations neatly...
-
Reservation Supervisor
6 months ago
Dubai, United Arab Emirates Majestic City Retreat Hotel Full time**Key Responsibilities**: - **Supervise Reservation Team**: Lead and manage the reservation team, providing guidance and support to ensure optimal performance. - **Booking Management**: Oversee the booking process, ensuring accuracy, and timely completion. Handle complex or escalated booking issues. - **Customer Service Excellence**: Foster a...
-
Reservation Supervisor
6 months ago
Dubai, United Arab Emirates Park Regis Hotel Business Bay Full timePark Regis Business Bay Hotel nestled in the heart of Business Bay, offering a perfect blend of modern amenities and personalized services. With breathtaking views, upscale accommodations, and a commitment to excellence, we strive to provide an unparalleled experience for our guests. **Job Overview**: **Key Responsibilities**: - **Supervise Reservation...