Reservation Supervisor

2 weeks ago

Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

Join a 4 -star hotel as a Reservation Supervisor, where you will oversee the reservation department's operations and ensure the efficient management of room bookings and guest inquiries. We are seeking a detail-oriented and customer-focused individual with strong leadership skills and a passion for hospitality to lead our reservation team.

**Key Responsibilities**:

- Supervise the daily operations of the reservation department, including managing incoming reservations, room assignments, and cancellations, to ensure accuracy and efficiency.
- Train, mentor, and provide guidance to reservation agents, ensuring they have the necessary skills and knowledge to deliver exceptional service to guests.
- Monitor reservation systems and databases to maintain accurate records of room availability, rates, and guest preferences, and make adjustments as needed.
- Respond to guest inquiries, requests, and complaints in a professional and timely manner, providing solutions and assistance to ensure guest satisfaction.
- Coordinate with other hotel departments, including front office, sales, and revenue management, to optimize room inventory, maximize revenue, and implement promotional offers.
- Conduct regular audits and quality checks of reservation data and processes to identify and resolve discrepancies or issues proactively.
- Assist with the development and implementation of reservation policies, procedures, and guidelines to streamline operations and enhance guest experiences.
- Prepare reports and analysis of reservation trends, performance metrics, and revenue forecasts for management review and decision-making.
- Stay informed about industry trends, market conditions, and competitor strategies to identify opportunities for improvement and innovation.
- Collaborate with the sales and marketing team to develop strategies for increasing occupancy, revenue, and customer loyalty through targeted promotions and campaigns.

**Qualifications**:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 2 years of experience in reservations or front office operations, with at least 1 years in a supervisory or managerial role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team and interact with guests, colleagues, and management.
- Proven ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to optimize revenue and performance.
- Detail-oriented and organized, with a commitment to maintaining accurate records and upholding quality standards.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by the needs of the business.
- Knowledge of local market trends, competitor analysis, and revenue management principles is advantageous.

Application Question(s):

- What is your salary expectation?

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