Inside Sales Representative

4 weeks ago

Dubai, United Arab Emirates Property Finder Full time

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

**Reports To**

Team Manager

**Summary**

The Inside Sales Representative (ISR) will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process that delivers renewal value and retention rates. The ISR will provide an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform. Identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an inside sales representative you should be able to build instant rapport and strong customer relationships. A top inside sales representative should also be competitive and a good listener.

**Key Responsibilities**
- Communicate and conduct regular business reviews with existing customers via phone and Zoom
- Leveraging internal data tools to drive performance optimization
- Coaching and training existing clients while onboarding new clients
- Understanding existing customers' needs and identifying upsell and growth opportunities
- Executing Renewals on time and with quality
- Learning, presenting and demonstrating various products
- Staying informed about competing products and services
- Closing sales and achieving sales targets

**Desired Qualifications**
- 2-3 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business
- Experience managing a base of existing B2B customers through the full renewal and growth cycle while consistently achieving growth and renewal sales targets
- Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
- Ability to multi-task, prioritize, and manage time effectively while delivering exceptional customer service
- Excellent communication skills, both verbal and written including excellent phone and meeting management skills.

**Other Capabilities**
- Bachelor’s Degree in science, marketing, business or related fields
- Fluent level of verbal and written English required with Arabic, Urdu or Russian a plus

**Our promise to talent**

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place **for you to be your best self.**

**Property Finder Principles**
- Move fast and make things happen
- Data beats opinions
- Don’t confuse motion with progress
- Failure is success if we learn from it
- People over pixels

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