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Helpdesk/support Coordinator
4 weeks ago
Description of role
- Allocation call outs to respective team
- Coordination with Workshop for repairs
- Proposal sending to customer for minor jobs
- Sending call out and performance report to customers
- Evaluation of yearly basis support performance, and cost analysis.
- Coordination with corresponding account managers for necessary escalations.
- Coordination with customer for arranging Work-front readiness for support team.
- Tracking of Customer assets and gate passes.
- Preparing necessary document for work permits.
- Coordination with third party vendors.
- Scheduling PPM and maintaining Asset list of clients.
- Bachelors degree with electronic background.
- Excellent communication skills.
- Hardworking and self initiative.
- Work under pressure.
- Multitasking and good team player.
- Logical approach to solve problems.
**Salary**: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
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