Assistant Branch Supervisor

6 months ago


Dubai, United Arab Emirates Delma Exchange Full time

**Job Objective**:
Responsible to assist Branch OIC to effectively handle the daily operations of the branch by adequately managing resource utilization and monitoring the performance and productivity of the branch.

**Job’s Duties and Responsibilities**
- Responsible to support Branch In-charge for smooth operations of the branch and act as his replacement in his absence.
- Assist and support OIC to increase volume & generate revenue from all Express Products, WPS and Other Remittances.
- Support marketing team as per the marketing plan of the branch with the focus on generating more clients for the branch.
- Supervise efficient working of all employees and provide guidance to them to achieve zero defect operations, and timely completions of all assigned activities.
- Monitor and ensure staff productivity.
- Strive to reduce the TAT (Turn Around Time) by competent utilization of resources.
- With the supervision of OIC, promote a sales and service culture through coaching, guidance and staff motivation.
- Ensure enough funds/currencies are available for daily operations and that the cash levels are maintained within insurance limits.
- Ensure procedures are being followed with regard to the handling of physical cash and there is a high level of security awareness at all times.
- Ensure Front Office procedures and controls are being adhered to by branch staff.
- Supervise cash balancing at the end of the day, review and verify the necessary daily cash and transaction reports.
- Responsible for Branch alarm/security surveillance system and vault custodian.
- System and process development to ensure strict compliance of AML and other regulatory directives.
- Ensure and maintain high standard customer sales and service as per company polices.
- Responsible to prepare and reconcile the branch’s daily, monthly, quarterly and yearly reports as assigned by the Branch In-charge.
- Track nearby competitors and report local market trends.
- Seeks supervision from the Branch Officer In-charge whenever necessary.

**Education**
- Graduate degree.

**Experience**
- Minimum 2-3 years of experience as Branch In charge/Supervisor

**Technical Competences**
- Excellent verbal and written communication skills.
- Leadership skills
- Team Player.
- Highly motivated and able to work on their own initiative.
- Demonstrated strong customer service orientation with high attention to detail.
- Strong ethics and a high level of personal and professional integrity.
- Excellent consultative and analytical skills.
- Crisis Management.
- Well Presented.

**Salary**: Up to AED3,500.00 per month

Application Question(s):

- Are you willing to relocate as per job requirement ?


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