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Branch Supervisor

4 weeks ago

Dubai, United Arab Emirates House of Enspa Full time

**Key Role **:To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.

**Qualifications**: A Bachelor’s Degree, 5 -7 years of experience in similar role

**Job Responsibility**:
**Front Desk**:

- Inform relevant technicians of the client’s arrival with treatment details and timings
- Ensure communication is accurate throughout the spa/salon and that all documents and systems reflect the correct situation of the spa/salon
- Receive and greet visitors in an efficient, tactful and courteous manner
- Maintain adequate cash in drawer.
- Assisting in the closing of the Spa/Salon and daily sales cash collection and ensuring they are accurately administered and completed.
- Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence
- Record delays of treatment with accuracy
- Have full knowledge of Front Desk SOPs.

**Computer bookings**:

- Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the elite system
- Check out clients after appointments and ensure that the actual treatment is recorded in the system.
- Ensure accurate client details are maintained and updated on a regular basis

**Branch Manager Support**:

- Develop and maintain a courteous and professional relationship with clients.
- Handle customer complaints and ensure response is given within the decided timeframe.
- Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated
- Ensure communication is accurate throughout the spa/salon and that all documents and systems reflect the correct situation of the spa/salon
- Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)
- Assist Branch Manager at staff meetings, or conduct meetings in absence of the Branch Manager
- Assist the Branch Manager to maintain stock level and inventory.
- Assist in cost control measures
- Maintain cleanliness of workstation and surrounding work areas and ensure that daily cleaning duties are observed
- Ensure uniform code is maintained
- Assist in selecting Therapist of the month and Customer Delight Champs by internal monitoring
- Assist in compiling requests of leave from employees
- Assist in checking the compliance of requirements from Legal authorities
- Assist in the management of schedules of employees in the spa/salon
- Assist in assigning duties to therapists
- Assisting in the closing of the spa/salon and daily sales cash collection and ensuring they are accurately administered and completed.
- Assume total responsibility for the smooth running of the spa/salon in the absence of Branch Manager
- Ensure cleanliness of workstation and surrounding work areas and ensure that daily cleaning duties are observed

**Essential Skills required**:

- Excellent Customer Service Skills and Multi-tasking skills.
- Prior experience in handling multiple telephone lines.
- Attention to details and accuracy.
- Strong inter-personal and communication skills.
- Situational leadership and creativity.
- Work requires willingness to work under a flexible schedule.
- Team Player, willing to accept challenges and able to meet them.

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED8,000.00 per month