Operations Manager

3 weeks ago


Dubai, United Arab Emirates KAY Hospitality Full time

***:
As an Operations Manager, you will be responsible for the day-to-day operations of the hotel overseeing every aspect to ensure smooth operations and maximum profit.

Regularly perform benchmarking exercises, and industry research and advise management on new trends and how the Hotel should respond

to changing market conditions.

**Description**

leadership and strategic planning to all departments in support of the hotel’s service culture,

Provide

maximize operations and guests’ satisfaction.
- Manage the full management and operation of the hotel and all departments such as manpower, housekeeping, security, public relations, marketing, sales and other services.
- To look after the sales and marketing of KAY Hospitality with the aim to increase the revenue percentage of KAYhomes which is currently at 36% to 45% while maintaining the ADR at AED1386
- Increasing the current OTA’s rating from 8. 5 to 9
- Corporate client handling and take part in new client acquisition along with the sales marketing team whenever required.
- Develop and implement hotel operating controls, SOP’s, policies, procedures and service standards.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Brand Management of KAY Hospitality
- Maintain a constant contact with the in house guests. Ensure their comfort, satisfaction and requirements are met and if any, work to resolve their issues/complaints as quickly and efficiently as possible.
- Responsible for the maintenance of the hotel both internally and externally and to ensure optimal use of the asset.
- Maintain a company culture that encourages top performance and high morale.
- You will be an ambassador for the brand and KAYhomes.

**Salary**: AED8,000.00 - AED10,000.00 per month



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