Front Office Supervisor
2 months ago
**Responisbilities**:
- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancyand revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adhere to company credit limit/ floor limitpolicies.
- Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Cross Check all billing instructions are correctly updated
- Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.
- Ensure Front office log bookand hotel log bookis always updated and actioned upon.
- Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Assist all departments in servicing the guests during high volumeperiods.
- Takes responsibility in the absence of the Duty Manager/Front office manager
- As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- Front Office: 1 year (preferred)
**Salary**: AED1,600.00 - AED2,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
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