Front Office Supervisor

1 month ago

abu dhabi, United Arab Emirates Ramada Hotel Abu Dhabi Corniche Full time
Scope and General Purpose of Job:
· To play an active hands on role behind the front desk at all times & supervisor of the junior staff in the areas of Front Office. To lead, support and train all staff to ensure that the high standards of guest care are achieved at all times. To be able to handle guest complaints on the spot and find resolutions to their problems.
Key Duties and Responsibilities:
· Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.
· Maintains effective communication with all related departments to ensure smooth service delivery.
· Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.
· Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.
· Greets guests on their arrival ensuring they feel expected and welcome.
· Ensures that the guest receives the accommodation he/she is expecting.
· Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
· Deals swiftly, efficiently and sensitively to guest complaints and follows through.
· Maintain awareness of guest profiles through the Fidelio guest profile system.
· Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.
· Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
· Provides currency exchange service.
· Balance accounts of day’s business day end of shift.
· Complies with all laid down systems and procedures.
· Records all instances of refused business, with reasons for refusal.
· To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.
· Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.
· Maintains an up to date back up report during shift.
· Responsible for pre-shift team brief and end of shift handover.
· To have a full knowledge of daily, monthly and yearly targets.
· Maintains department notice board and ensure that all employees are aware of new issues.
· Supervises day to day function ensuring standards are adhered to.
· Ensures new employee, re-training and corrective training is carried out.
· Responsible for the maintenance and re-organization of SOP manual for the reception.
· Ensures high level of presentation by personnel.
· Ensures that the Front Office Manager is informed about all the Front Desk developments.
· Maintains the reception log book, filing system and stock/stationery.
· Ensures all reception employees adhere to all Hotel policies and procedures
Customer Service
· Demonstrate service attributes in accordance with industry expectations and company standards to include:-
· Being attentive to guests
· Accurately and promptly; understanding, anticipating and fulfilling guest requests
· Maintain a high level of knowledge which will enhance the guest experience
· Demonstrate a service attitude that exceeds expectations
· Take appropriate action to resolve guest complaints
· Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
· Be able to promote the hotel products and services.
· Maintain a high level of product and service knowledge about Ramada Hotel, Abu Dhabi.
· Ensure known repeat guests, and other VIP’s receive special attention
· To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
Job Types: Full-time, Permanent
Salary: AED2,000.00 - AED2,500.00 per month
Application Deadline: 21/02/2024
#J-18808-Ljbffr

  • Front Office Supervisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates Hilton Full time

    THE WB(tm) Abu Dhabi, Curio Collection by Hilton(tm) The WB Abu Dhabi, Curio Collection by Hilton, is the world's first Warner Bros. branded hotel. Guests will be able to experience recognizable characters from across Warner Bros. ' iconic collection of film, television and comics. This unique hotel is adjacent to the award-winning Warner Bros. World Abu...

  • Front Office Supervisor Jobs

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SOFITEL Full time

    Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL CareersDescription:We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office TeamJob Responsibilities:Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to...

  • Hotel Front Office Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Nehal Hotel (3 Star) Full time

    **Position**: Front Office Supervisor - **Location**: Nehal Hotel - **Department**: Front Office - **Employment Type**: Full-time **Responsibilities**: - Oversee the front desk operations and ensure exceptional guest service - Supervise and train front desk staff - Handle guest check-ins and check-outs efficiently - Resolve guest complaints and issues in a...

  • Hotel Front Office Supervisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates Nehal Hotel (3 Star) Full time

    **Position**: Front Office Supervisor - **Location**: Nehal Hotel - **Department**: Front Office - **Employment Type**: Full-time **Responsibilities**: - Oversee the front desk operations and ensure exceptional guest service - Supervise and train front desk staff - Handle guest check-ins and check-outs efficiently - Resolve guest complaints and issues in a...

  • Front Office Supervisor Jobs

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates SOFITEL Full time

    Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL CareersDescription:We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office Team.Job Responsibilities:Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to...

  • Front Office Supervisor

    3 weeks ago

    Abu Dhabi, United Arab Emirates Sofitel Abu Dhabi Corniche Full time

    **Front Office Supervisor** We are looking for our next Front Office superstar to join our team. We are currently recruiting a full-time Front Office Supervisor. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies - Opportunity to develop your talent and grow within your...

  • Front Office Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    Responisbilities: - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanour at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses...

  • Front Office Supervisor

    1 week ago

    Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    **Responisbilities**: - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses...

  • Front Office Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Sofitel Abu Dhabi Corniche Full time

    Front Office SupervisorWe are looking for our next Front Office superstar to join our team. We are currently recruiting a full-time Front Office Supervisor.What is in it for you:Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across...

  • Front Office Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Nehal Hotel Full time

    Responisbilities: Ensure Outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanor at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Responds to telephone and inperson inquiries regarding reservations, hotel information and guest concerns. Uses suggestive...

  • Front Office Supervisor

    7 days ago

    Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Front Office Supervisor Shangri-La Hotel, Qaryat al Beri, Abu Dhabi An amazing opportunity has come up for a talented individual to join our Front Office team as a Supervisor. The Front Office is an integral part of Shangri-La Qaryat al Beri, it is the guest’s first experience of what we have to offer when they step through our doors which is why we...

  • Front Office Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Ramada Hotel Abu Dhabi Corniche Full time

    **Scope and General Purpose of Job**: - To play an active hands on role behind the front desk at all times & supervisor of the junior staff in the areas of Front Office. To lead, support and train all staff to ensure that the high standards of guest care are achieved at all times. To be able to handle guest complaints on the spot and find resolutions to...

  • Front Office Supervisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates Ramada Hotel Abu Dhabi Corniche Full time

    **Scope and General Purpose of Job**: - To play an active hands on role behind the front desk at all times & supervisor of the junior staff in the areas of Front Office. To lead, support and train all staff to ensure that the high standards of guest care are achieved at all times. To be able to handle guest complaints on the spot and find resolutions to...

  • Front Office Supervisor

    2 months ago

    abu dhabi, United Arab Emirates Nehalhotel Full time

    Job Description: Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and provide assistance as needed. Ensure smooth communication between the front office and other hotel departments. Maintain accurate records and reports related to front office operations. Handle...

  • Front Office Supervisor

    1 week ago

    Abu Dhabi, Abu Dhabi, United Arab Emirates Nehalhotel Full time

    Job Description:Manage and supervise all tasks of the front office staff to ensure optimal guest satisfaction.Greet all guests in a friendly and helpful manner and provide assistance as needed.Ensure smooth communication between the front office and other hotel departments.Maintain accurate records and reports related to front office operations.Handle...

  • Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL Careers

    2 months ago

    abu dhabi, United Arab Emirates SOFITEL Full time

    Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL CareersDescription:We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office Team.Job Responsibilities:Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to...

  • Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL Careers

    3 weeks ago

    abu dhabi, United Arab Emirates SOFITEL Full time

    Front Office Supervisor Jobs | Abu Dhabi Jobs | SOFITEL CareersDescription:We are currently looking for an enthusiastic and motivated Front Office Supervisor to help lead our Front Office Team.Job Responsibilities:Provide outstanding services and ensure customer satisfaction.Address customer concerns and complaints promptly and professionally.Respond to...

  • Overnight Front Office Supervisor

    2 months ago

    abu dhabi, United Arab Emirates Accor Hotels Full time

    Company DescriptionNestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia - Host Mountain Resort of the 2010 Winter Olympics. Whistler is Canada’s premier, year-round outdoor adventure destination. Offering ski-in, ski-out convenience and on-site championship golf...

  • Front Office Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Nehmeh Full time

    Responsibilities:Oversee the front desk operations and ensure exceptional guest serviceSupervise and train front desk staffHandle guest check-ins and check-outs efficientlyResolve guest complaints and issues in a timely mannerMaintain accurate records and reportsCoordinate with other hotel departments to ensure smooth operationsAssist in creating schedules...

  • Front Office Supervisor

    1 week ago

    Abu Hail, United Arab Emirates Sharafi Group Investments Full time

    1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive...