Subscription - Lead
14 hours ago
**About ekar**
ekar is the Middle East’s first and largest self-drive mobility company, providing users on-demand access to a network of thousands of carshare and subscription vehicles within its ‘Self-Drive Super App’. ekar’s vision is to improve the way people consume transportation and is achieving scale by SaaS-enabling car rental and leasing companies via ekar’s Mobility OS.
**The role of Subscription Lead**
Subscription Lead is a very exciting and challenging role, as you will be joining the growing team tasked with leading the future growth of ekar. Our Subscription Program allows users to book a car through the ekar app on a monthly basis, with free delivery and pickup.
The Subscription Lead role will be responsible for ensuring the success of the Subscription program in the UAE. You will manage the Subscription team and work with local stakeholders; such as operations, marketing, customer service, and finance to ensure all processes and procedures are being followed. You will also be tasked with managing the relationship with our car rental partners to ensure they are following proper processes and procedures, negotiating competitive pricing, and dealing with issues that may arise. Lastly, you will be working closely with the General Manager of the UAE and the Subscription Product Manager on developing new processes and procedures to continually improve the subscription program, as well as, taking ownership over meeting KPIs and reporting on a weekly basis.
This role will be very independent and will require you to be able to manage your own time, be outgoing, personable, and solution-oriented. This role will be reporting directly to the General Manager of the UAE, with sideline reporting to the Subscription Product Manager.
**Key Responsibilities and Tasks**
- Enhancing and building a strong relationship with the internal and external stakeholders from different departments; maintaining effective working relationships with key stakeholders and teams
- Facilitate and/or oversee specialized processes; Develop and modify internal communication with the different stakeholders
- Assist in the preparation of project plans, status reports and process flows
- Lead the team to hit the monthly/annual target numbers and ensure all forecasting, budgeting and planning is delivering on our objectives.
- Accountability, management and reconciliation of the revenue and SOA on a monthly basis.
- Standardization of SL vehicle prices in collaboration with the stakeholders.
- Develop effective account management and subscription renewal plans.
- Prepare regular budgeted and revenue forecast and ensure it is in line with the UAE SL numbers.
- Identify opportunities to enhance customer experience and vendor relationships.
- Constantly seeking out opportunities to grow the Subscription Laise customers organically and plan strategies to retain the customers.
- Collaborate with internal and external stakeholders from various departments - determine eligibility, assess needs and administer procedures, respond to different inquiries and provide information, facilitate and document changes based on the knowledge and understanding of related procedures.
- Circulate various requirements to different stakeholders and ensure their timely submission; Laisse and follow up between the various teams involved in the process
**Requirements**:
- Good written and verbal English communication skills
- Great organizational and time management skills
- Strong skills in the independent investigation and evaluation of data, which will be used for various operating reports, and internal managerial reports
- Strong collaborative and customer-focused skills, with an eagerness to work with and support colleagues in an open, information-sharing environment
- Reliable and committed personality with high integrity to deal with confidential information
- Strong interpersonal skills, with the ability to work independently, as well as part of a team
- Show flexibility and ability to adapt to changing work environments and requirements, work under pressure with a sense of urgency, and meet tight deadlines
- Strong understanding of the importance of policies and procedures
- Experience in the car rental industry is a benefit, but not required.
- Reporting to_ General Manager
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