Reservation Supervisor @ Holiday Inn

2 weeks ago

UAE, United Arab Emirates Holiday Inn Full time

About us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn & Suites Dubai Science Park, a preopening hotel, is looking for a service oriented **Reservation Supervisor **to join their extraordinary team Ideally located in the heart of Dubai Science Park, in the most sought after residential area of Dubai. Minutes away from mega malls, magnificent Jumeirah Beaches, world’s leading tourist attractions and Parks, auto drome and over 5 championship golf courses. The newly opened Holiday Inn & Suites at Dubai Science Park includes 240 hotel rooms and suites and 84 one-bedroom apartments, anchor F&B offerings and an extensive 1026sqm cutting-edge meeting and events facilities.

Your day to day
- Monitor and check daily Reservation Agent’s bookings to ensure accurate set-up of room reservations in Opera System.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Ensure implementation of the key principles of Pricing Strategies and Revenue Management, FIT, Corporate. Package and Groups, Rate Restrictions, hurdles, and availabilities.
- Ensure that Reservations Agents meets relevant productivity targets on call handling and conversion ratios for all product lines.
- Handle guest queries and complaints relating to Rooms Reservations.
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management Companies.
- Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
- Maintains a clean and organized work area.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
- If there are failed reservations to update the Hotel software then process those reservations manually.
- Co-ordinate with the Channel manager, or software vendors for any availability, rate or booking integration issues.
- Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.
- Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
- Responsible for maintaining Rate party across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- Verify if each reservation requests are processed as per the hotel standards and without delay.
- Process retentions, no-show and cancellations as per the hotel policy and procedures.
- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no -show, etc.

What we need from you

Minimum 2 years call-centre or hotel operations experience, minimum 1 year in supervisory role.

Advanced in writing and speaking English

Ability to work both independently and within a team environment, and To lead and motivate team members.

A naturally ongoing and friendly personality with a passion of service experience to consistently deliver and demonstrate Holiday Inn service standards

What we offer

We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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