Lead Hostess
3 months ago
**Job Overview**:
**Key Responsibilities**:
**Guest Relations**:
- Provide a warm, personalized, and sophisticated welcome to students and their VVIP parents.
- Engage with parents and children to understand their preferences and special dietary requests, ensuring the highest level of satisfaction.
- Handle any guest concerns or complaints with utmost discretion and professionalism, ensuring quick and satisfactory resolutions.
**Service Setup and Management**:
- Oversee the setup and presentation of the dining area, ensuring it meets the high expectations of VVIP clients.
- Collaborate with kitchen and service teams to ensure seamless, timely service for both children and their families.
- Manage daily operations, including seating arrangements, table assignments, and service flow, ensuring a refined and comfortable dining experience.
**Team Leadership**:
- Lead, train, and inspire the service team to provide outstanding hospitality and maintain impeccable service standards.
- Develop training programs to enhance team performance and service delivery.
- Schedule and manage staff shifts to ensure optimal coverage, particularly during peak times, events, or visits from VVIP parents.
**Communication and Coordination**:
- Communicate effectively with guests, parents, team members, and other departments to ensure smooth service.
- Ensure seamless communication between front-of-house and kitchen teams to promptly fulfill guest requests and preferences.
**Problem Solving**:
- Proactively address and resolve any service-related challenges that may arise, ensuring mínimal disruption to the dining experience.
- Implement continuous improvement measures based on feedback from parents, children, and observations.
**Operational Excellence**:
- Maintain cleanliness and organization of the dining area at all times, ensuring it is up to the standards expected by VVIP families.
- Ensure strict compliance with health and safety regulations and Food Nation’s high service standards.
**Qualifications**:
**Education**: High school diploma or equivalent; a degree in Hospitality or a related field is preferred.
**Experience**:
- Minimum of 3 years of experience in a fine dining or luxury hospitality environment, with at least 1 year in a supervisory role.
- Previous experience working in a school or with children from high-profile families is highly preferred.
**Skills**:
- Demonstrated expertise in fine dining service and exceptional service standards.
- Strong interpersonal and communication skills, both written and verbal.
- Proven leadership experience, with the ability to guide and motivate a team.
- Excellent problem-solving skills and a proactive approach to service.
**Personal Attributes**:
- Confident and commanding presence that earns respect.
- Adaptable and flexible, with the ability to handle dynamic environments.
- Strong attention to detail, with a commitment to providing a superior guest experience.
- Calm, composed, and professional under pressure.
- Polished appearance and professional demeanor suited to interacting with high-profile clients.
Pay: AED5,000.00 - AED6,000.00 per month
**Experience**:
- Supervisory: 3 years (required)
- Fine dining / Hotel: 3 years (required)
- Working with VVIP Clients: 2 years (required)
- Working with children: 2 years (required)
Application Deadline: 07/10/2024
Expected Start Date: 07/10/2024
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