Restaurant Host/hostess
2 months ago
Job Title: Hostess
Job Overview: A professional responsible for creating a welcoming and friendly atmosphere for guests. The primary role of a hostess is to ensure that guests have a positive and enjoyable experience during their visit
1. **Greeting and Seating Guests**: The hostess is often the first point of contact for guests as they enter the establishment. They warmly greet guests, inquire about the size of the party, and lead them to their assigned tables or seating areas. They might also manage reservations and waiting lists.
2. **Managing Reservations**: Hostesses are responsible for keeping track of reservations, ensuring that tables are available at the scheduled times, and organizing seating arrangements efficiently to maximize capacity.
3. **Maintaining Cleanliness**: Hostesses play a role in maintaining a clean and organized front-of-house area. This includes ensuring that tables are properly set up, maintaining a tidy waiting area, and assisting in table turnovers between guests.
4. **Answering Questions**: Hostesses may be asked various questions by guests, such as information about the menu, specials, or the venue itself. They should have a good understanding of the establishment's offerings to provide accurate and helpful answers.
5. **Coordinating with Servers**: Hostesses communicate with servers to manage the flow of guests and help ensure a smooth dining experience. They relay special requests, dietary restrictions, and other relevant information to the serving staff.
6. **Handling Guest Concerns**: In the event of guest complaints or concerns, hostesses should remain composed and work with their team to address the issues in a timely and professional manner.
7. **Upselling and Promotions**: Hostesses might inform guests about ongoing promotions, special events, or menu items to encourage upselling and increase revenue for the establishment.
8. **Assisting with Events**: In venues that host events, the hostess might help with event coordination, such as welcoming and directing attendees, managing guest lists, and ensuring that everything runs smoothly.
9. **Cash Handling**: Depending on the establishment, hostesses may be responsible for managing cash transactions, including taking payments for reserved tables or assisting with bill splitting.
10. **Providing a Positive Experience**: Above all, the goal of a hostess is to create a positive and memorable experience for guests. This involves being friendly, attentive, and accommodating to guest needs.
Skills and Qualifications:
- Strong communication and interpersonal skills
- Experience with food industry
- Excellent customer service and problem-solving abilities
- Ability to remain composed under pressure
- Organizational skills to manage reservations and seating arrangements
- Knowledge of the establishment's offerings and menu
- Ability to work in a team environment and coordinate with other staff members
Pay: AED4,000.00 - AED6,000.00 per month
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