Head Hostess

2 weeks ago

Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

As the Head Hostess for a 4-star hotel, you will lead a team of hosts/hostesses in providing exceptional guest service and creating a welcoming and memorable dining experience for our guests. We are seeking an experienced and charismatic individual with strong leadership skills and a passion for hospitality.

**Key Responsibilities**:

- Lead and supervise the host/hostess team, providing guidance, training, and support to ensure efficient operations and exceptional service standards.
- Manage the daily operations of the host/hostess station, including assigning seating, coordinating reservations, and maintaining accurate waitlists.
- Greet guests warmly upon arrival, escort them to their tables, and ensure that their seating preferences and special requests are accommodated.
- Monitor dining room flow and manage table turnover, optimizing seating arrangements to maximize occupancy and minimize wait times.
- Communicate effectively with the kitchen and serving staff to coordinate seating and ensure smooth transitions between courses, courses, and service.
- Assist with guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction and problem resolution.
- Maintain cleanliness and organization in the host/hostess area, including cleaning menus, host stands, and waiting areas, and ensuring compliance with sanitation and safety standards.
- Collaborate with the restaurant manager and culinary team to develop and implement strategies to enhance the guest experience, improve service efficiency, and drive revenue growth.
- Conduct regular staff meetings and training sessions to review procedures, reinforce service standards, and address any issues or concerns.
- Monitor and evaluate host/hostess performance, providing feedback and recognition to promote excellence and foster a positive team culture.

**Qualifications**:

- Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities and a track record of delivering exceptional service.
- Strong interpersonal and communication skills, with the ability to build rapport with guests and colleagues and effectively communicate with diverse teams.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities in a fast-paced environment.
- Professional appearance a with a friendly and approachable personality and a passion for creating memorable guest experiences.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as required by the needs of the business.
- Familiarity with reservation systems and restaurant operations, as well as basic math skills for managing seating arrangements and waitlists.
- Fluency in additional languages is advantageous.

Application Question(s):

- What is your salary expectations?

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