Restaurant Hostess
2 months ago
The Restaurant Hostess is the first point of contact for guests, responsible for ensuring a warm and welcoming atmosphere. The person will manage reservations, guide guests to their tables, and maintain smooth coordination between the dining room and kitchen staff to ensure excellent service.
**Key Responsibilities**:
- Warmly welcome guests upon arrival, providing an inviting and friendly atmosphere.
- Answer phones, take and manage reservations, and coordinate table assignments for optimal seating.
- Lead guests to their assigned tables, presenting menus and informing them about specials.
- Handle the waitlist, communicate with guests about wait times, and accommodate their preferences.
- Ensure tables are efficiently assigned and that servers have an evenly distributed workload.
- Communicate guest needs, seating, and special requests to wait staff and kitchen as needed.
- Address guest questions, provide directions, and offer assistance for a smooth dining experience.
- Ensure the front area and entryway are clean, organized, and welcoming.
- Engage with guests as they leave, collecting feedback to enhance their experience.
- Politely manage any guest complaints or direct them to the appropriate manager.
**Qualifications**:
- Prior experience of 2-3 years as a hostess or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Polished appearance and a professional demeanor.
**Job Types**: Full-time, Permanent
Pay: AED6,000.00 - AED7,000.00 per month
Application Question(s):
- How many years of customer services experience in restaurant you have?
- Our budget for this role is 6,000 - 7,000 max. Are you interested to work in the budget?
**Location**:
- Dubai (required)
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