Customer Care Executive

2 weeks ago


Sharjah, United Arab Emirates GC consulting FZe Full time

Customer Service Executive

(Location - Sharjah & RAK)

Our client is looking to hire a Customer Service Executive.

**Responsibilities**:

- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Handle end-to-end management of client
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed

Requirements and skills
- Proven work experience as a Customer Service, Sales or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilitiesStrong verbal and written communication skills

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED8,500.00 per month

Expected Start Date: 01/01/2025


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