Customer Care Executive

5 months ago


Sharjah, United Arab Emirates ROYALTON HOME LINENS TRADING EST. Full time

We are an established soft furnishing manufacturing and trading company specializing in premium bed linen and home items. Our commitment is to provide exceptional products and a seamless shopping experience for our customers.

**Key Responsibilities**:

- **Complaint Resolution**: Address and resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- **Team Coordination**: Collaborate with the team to address customer needs and provide accurate information.
- **Communication**: Communicate fluently in English and Arabic to assist a diverse customer base.
- **Product Knowledge**: Maintain a thorough understanding of our bed linen and home items to provide accurate information and recommendations to customers.
- **Records Management**: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- **Continuous Improvement**: Suggest and implement improvements to enhance the customer service experience.

**Requirements**:

- **Language Skills**: Fluency in English and Arabic (both written and spoken) is mandatory.
- **Experience**: Previous experience in a customer service role, preferably in e-commerce or retail.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem-solving**: Strong problem-solving abilities and a positive attitude.
- **Team Player**: Ability to work well in a team-oriented environment.
- **Customer Focus**: A genuine passion for providing outstanding customer service.

**Benefits**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing company.
- Friendly and supportive work environment.
- Opportunities for professional development and career growth.


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