Customer Care Executive
4 months ago
We are an established soft furnishing manufacturing and trading company specializing in premium bed linen and home items. Our commitment is to provide exceptional products and a seamless shopping experience for our customers.
**Key Responsibilities**:
- **Complaint Resolution**: Address and resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- **Team Coordination**: Collaborate with the team to address customer needs and provide accurate information.
- **Communication**: Communicate fluently in English and Arabic to assist a diverse customer base.
- **Product Knowledge**: Maintain a thorough understanding of our bed linen and home items to provide accurate information and recommendations to customers.
- **Records Management**: Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
- **Continuous Improvement**: Suggest and implement improvements to enhance the customer service experience.
**Requirements**:
- **Language Skills**: Fluency in English and Arabic (both written and spoken) is mandatory.
- **Experience**: Previous experience in a customer service role, preferably in e-commerce or retail.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Problem-solving**: Strong problem-solving abilities and a positive attitude.
- **Team Player**: Ability to work well in a team-oriented environment.
- **Customer Focus**: A genuine passion for providing outstanding customer service.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing company.
- Friendly and supportive work environment.
- Opportunities for professional development and career growth.
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