Customer Service Executive
3 months ago
**Responsibilities**:
**Interaction**:
Provide accurate information about products and services.
Handle and resolve customer complaints, issues, or concerns professionally.
**Order Processing**:
Assist customers in placing orders, processing returns, and tracking shipments.
Coordinate with relevant departments to ensure timely order fulfillment.
**Issue Resolution**:
Investigate and resolve customer problems with empathy and efficiency.
Collaborate with internal teams to address complex issues.
**Documentation**:
Keep records of customer interactions, transactions, comments, and complaints.
**Product Knowledge**:
Stay informed about the company's products, services, and policies.
Provide product information and usage guidance to customers.
**Communication**:
Communicate customer feedback to the product and management teams.
Collaborate with other team members to improve the overall customer experience.
**Customer Satisfaction**:
Ensure customer satisfaction and provide professional after-sales support.
Strive to meet or exceed customer expectations.
**Qualifications**:
a minimum of 2 years of experience in a customer service role.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to work in a fast-paced environment and handle stressful situations.
Exceptional interpersonal skills and a customer-centric mindset.
**Benefits**:
Competitive salary.
Opportunities for career advancement.
Visa provided
Positive and collaborative work environment
Pay: AED2,500.00 - AED3,000.00 per month
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