Customer Service Executive
3 months ago
**Key Responsibilities**:
- **Issue Resolution**: Address and resolve customer issues, complaints, and queries efficiently, ensuring customer satisfaction.
- **Product Knowledge**: Maintain in-depth knowledge of our products and services to provide accurate information and guidance to customers.
- **Record Keeping**: Document customer interactions, issues, and resolutions in our CRM system to ensure accurate and up-to-date records.
- **Feedback Collection**: Gather and report customer feedback to help improve products, services, and overall customer experience.
- **Team Collaboration**: Work closely with other departments, such as sales and technical support, to resolve complex issues and enhance customer satisfaction.
- **Follow-up**: Ensure follow-up with customers to confirm that their issues have been resolved and to provide additional assistance if needed.
**Qualification**
- Degree or Diploma
- Freshers can also apply
- Fluent in English and Hindi
- Female Prefered
**Attractive Package Available**
Application Deadline: 09/10/2024
Expected Start Date: 09/10/2024
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