Collection Executive
6 months ago
**KEY RESPONSIBILITIES**
- **Negotiation**: Develop and negotiate suitable payment schedules and plans that align with customers’ financial circumstances while satisfying their debt obligations.
- **Inquiry Management**: Monitor and promptly respond to customer inquiries, maintaining high levels of customer service.
- **Record Keeping**: Maintain updated customer files, documenting communication timestamps and content accurately.
- **Payment Processing**: Ensure the acquisition of proof of payments and liaise with relevant departments/clients to ensure proper payment reception and allocation.
- **Discrepancy Handling**: Inform credit control departments of customer payment discrepancies or failures to adhere to agreements.
- **Project Updates**: Provide timely project updates to clients following RERA and on-site construction guidelines.
- **Payment Collection**: Collect payments for projects in various stages including Overdue (OD), Handed Over, and VAT-related payments.
- **Payment Plans**: Present clients with new payment plans based on construction progress and Post-Dated Cheques (PDC CHQs).
- **Client Relations**: Address special requests from high-profile clients with exceptional care and attention.
**Requirements**:
- Minimum of 2 years of experience in debt collection specifically within the UAE real estate development sector.
- Fluency in English is essential; additional language proficiency is a valuable asset.
- Thorough understanding of the real estate debt collection landscape in Dubai, including relevant regulations.
- Strong negotiation and communication skills with the ability to handle challenging conversations professionally.
- Proven ability to effectively manage multiple customer interactions.
- Detail-oriented with a commitment to maintaining accurate records.
- Familiarity with property-related regulatory guidelines (RERA) is a significant advantage.
**Job Types**: Full-time, Permanent
Application Question(s):
- What is your current monthly salary?
**Experience**:
- Real Estate Developer: 1 year (required)
- collection: 2 years (required)
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