Customer Service Executive

6 months ago


Dubai, United Arab Emirates Dalkia US Chillers Full time

We are searching for a highly motivated and customer-focused Customer Service Executive to join our growing team. You will be responsible for providing exceptional customer service to our clients regarding billing and collection matters. This role requires a blend of excellent customer service skills combined with a strong understanding of accounting principles to manage billing inquiries, process payments, and ensure accurate financial records.

**Key Responsibilities**:

- Manage and resolve customer inquiries related to billing and payments promptly.
- Process invoices, payments, and adjustments accurately and within agreed timelines.
- Research and investigate billing discrepancies to identify and resolve issues promptly and accurately.
- Maintain up-to-date records of customer accounts and transactions.
- Collaborate with the accounting department to ensure accurate financial reporting and compliance with accounting policies and regulations.
- Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
- Prepare and provide regular reports on billing activities and collection progress to management.
- Assist in the continuous improvement of billing and collection processes to enhance efficiency and customer satisfaction.
- Provide support for financial audits by ensuring all billing and collection documents are accurate and readily available.
- Liaise with sales and customer support teams to resolve billing disputes and negotiate payment plans where necessary.

**Skills**:

- Minimum 2 years of experience in customer service, ideally in a billing or collections environment.
- Strong understanding of basic accounting principles, including accounts receivable, payable, and invoicing processes.
- Excellent written and verbal communication skills in English, with the ability to communicate complex information in a clear and concise manner.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work effectively under pressure and meet deadlines.

**Salary**: AED4,500.00 - AED5,500.00 per month

Application Question(s):
**Experience**:

- Customer service - Billing & Collection: 2 years (required)


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