Customer Service Executive

3 weeks ago


Dubai, United Arab Emirates Dalkia US Chillers Full time

We are searching for a highly motivated and customer-focused Customer Service Executive to join our growing team. You will be responsible for providing exceptional customer service to our clients regarding billing and collection matters. This role requires a blend of excellent customer service skills combined with a strong understanding of accounting principles to manage billing inquiries, process payments, and ensure accurate financial records.

**Key Responsibilities**:

- Manage and resolve customer inquiries related to billing and payments promptly.
- Process invoices, payments, and adjustments accurately and within agreed timelines.
- Research and investigate billing discrepancies to identify and resolve issues promptly and accurately.
- Maintain up-to-date records of customer accounts and transactions.
- Collaborate with the accounting department to ensure accurate financial reporting and compliance with accounting policies and regulations.
- Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
- Prepare and provide regular reports on billing activities and collection progress to management.
- Assist in the continuous improvement of billing and collection processes to enhance efficiency and customer satisfaction.
- Provide support for financial audits by ensuring all billing and collection documents are accurate and readily available.
- Liaise with sales and customer support teams to resolve billing disputes and negotiate payment plans where necessary.

**Skills**:

- Minimum 2 years of experience in customer service, ideally in a billing or collections environment.
- Strong understanding of basic accounting principles, including accounts receivable, payable, and invoicing processes.
- Excellent written and verbal communication skills in English, with the ability to communicate complex information in a clear and concise manner.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work effectively under pressure and meet deadlines.

**Salary**: AED4,500.00 - AED5,500.00 per month

Application Question(s):
**Experience**:

- Customer service - Billing & Collection: 2 years (required)



  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...


  • Dubai, United Arab Emirates Felicia Technical Service Full time

    Female Customer Service required for a Facilities Maintenance Company 2-3 Years of Experience in the same Industry Good Communication Skills (Written & Verbal) Familiar with MS Office, Drafting Letter, Memo etc Shall be able to Confirm, coordinate and execute the jobs Knowledge of accounts will be a Plus **Benefits**: Commission on Leads 30 Days Paid...


  • Dubai, United Arab Emirates NCRiAscentia Service LLC Full time

    Own Visa Will be preferred. 1. Follow calling procedures while initiating outbound calling 2. Contact consignees by following assigned calling scripts. 3. update shipments delivery status on Client platform firstly and proper disposition on Given software as per listed dispositions to match the call results on call log 4. Ensure calling procedures as per...

  • Customer Service

    2 weeks ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...

  • Customer Service

    3 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...

  • Sales Executive

    4 weeks ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Attractive Commission Structure Available** We are looking for a well-spoken **Telesales / Customer Service Representative with Own Visa (Only Female)** to be responsible for sales over the telephone. The telesales Executive’s responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • dubai, United Arab Emirates TAT IT Technolgies Full time

    OverviewThe Customer Service Executive plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional support and resolving issues efficiently. This position serves as the first point of contact for customers, addressing inquiries, processing orders, and managing complaints. The Customer Service Executive is not only responsible...


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations. - Assisting customer service staff with duties where required. - Training staff in areas of customer service and company policies. -...


  • Dubai, United Arab Emirates Saif Belhasa Holding L L C Full time

    We are looking for a qualified Customer Executive who will offer excellent customer service support. The Customer Support Representative will ensure that a standardized level of service is maintained for all customers. **Responsibilities**: - Giving complete information to all walk in customers & telephonic inquiries regarding our procedures & services -...


  • Dubai, United Arab Emirates Insaty Full time

    We are currently seeking a dynamic and customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. **Responsibilities**: - Handle customer complaints and resolve issues promptly and...


  • Dubai, United Arab Emirates Hi Sandy Property & Leasing Management Full time

    We are looking for **Customer Service Executive** for Our Company: Company Name : Hi Sandy Property & Leasing Management Position Name : Customer Service Executive Work Location : Dubai No. of working days: 6/week Perks : Accommodation + Transportation Other all benefits as per UAE Labor Law Salary : Starting from 3000+ **Experience**: 2 years work...


  • Dubai, United Arab Emirates BLS International Services Full time

    We have an Immediate Job Opening for the position of **Customer Service Executive **in our organization. **Designation: Customer Service Executive** **Job description** - Communicating and guiding applicants in a polite and helpful manner. - Responsible for data entry without errors. - Constantly updating self on product knowledge. - Guiding applicants on...


  • Dubai, United Arab Emirates INTEGRATED FREIGHT & LOGISTICS LLC Full time

    The Customer Service Executive executes jobs in an accurate, systematic, efficient and timely manner. The person coordinates with all teams, and/or agencies concerned with shipping. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Experience**: - customer service: 2 years (preferred)


  • Dubai, United Arab Emirates Western international Group Full time

    **Job Title**: Customer Service Executive **Langauge**: - Fluent in Hindi,English and Malayalam(mandatory) **Job Summary**: We are seeking a professional, customer-focused Customer Service Executive to join our team. As a Customer Service Executive, you will be the first point of contact for customers, ensuring they have a positive experience with our...


  • Dubai, United Arab Emirates Majid Al Futtaim Full time

    **ROLE DESCRIPTION** **_Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job._** **_Title: - ** **_Job Category:_** UAE Customer Service...


  • Dubai, United Arab Emirates Majid al Futtaim Properties Full time

    **ROLE DESCRIPTION** **_Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job._** **_Title: - ** **_Job Category:_** UAE Customer Service...


  • Dubai, United Arab Emirates INTEGRATED FREIGHT & LOGISTICS LLC Full time

    The Customer Service Executive executes jobs in an accurate, systematic, efficient and timely manner. The person coordinates with all teams, and/or agencies concerned with shipping. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Experience**: - customer service in uae: 1 year (preferred)