Food & Beverage Associate
2 months ago
To understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description.
- To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Farah Strategy and Values.
- All colleagues will comply with company grooming standards and dress codes as set out by the company at all times.
- To represent and promote Farah Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
- To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.
- To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company
- rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
- To engage each Guest as a unique individual and listen attentively to their requests.
- To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.
- To greet Guests as they arrive in accordance to standard operating procedures set out by the company.
- To answer questions regarding the menu and making suggestions regarding food choices by menu location.
- To upsell drinks before meals, side orders that complement the main dishes, and suggesting non '“ alcoholic beverages or alcoholic beverages including wine.
- To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.
- To conduct all restaurant opening and restaurant closing procedures according to Pre - Set Standard
- Operating Procedures as defined by the company.
- To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.
Essential:
- High School Diploma
- Minimum 1 year food and beverage experience
- Customer service Â- Attention to detail
- Good communication Â- Teamwork
- Positive, pro-active attitude Â- Cash Handling
- Upselling / Suggestive Selling
- Broad food and beverage knowledgeDesire to listen, learn and follow up on instructions.
Desirable:
- 1 year experience as a waiter/waitress in 4* Hotel
- Minimum 2 years food and beverage experience
- Banquet trained
- Bilingual (preferably Arabic
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