Market Manager

6 months ago


Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider. As a Market Manager responsible for global chains and hotel groups, you'll play a crucial role in fortifying hotel chain/group relationships and connectivity with dnata Travel Group (dTG). Your responsibilities include actively developing and managing a robust network of chain suppliers. Serving as the primary contact for hotel chains and hotel groups on behalf of dTG and its affiliates, you will leverage technology to ensure seamless connectivity and drive room night production. This role demands strategic acumen and a proactive approach to make a significant impact on our partnerships and overall performance. In this role, you will: - Develop and maintain excellent relationships with key contacts across all assigned suppliers in order to facilitate negotiations and secure the edge over competitors. Load QBR plans in Salesforce. - Deliver account management with clear development plans/rolling files for leading hotel companies assigned and if applicable supervise the Contracting Executives in the execution of account management as required. - Work hand in hand with the Product and Market Management team to set and deliver the chain acquisition plan and highlight all opportunities for improvisation, new partners and growth on an on-going basis. - Manage the supplier negotiation process at the optimal time to ensure that technical and contractual requirements, competitive rates, allocations, and if applicable release periods are agreed, finalised, comprehensively loaded, and available in accordance with agreed SLAs. Ensure speed to market and differentiation can be maintained. - Assume direct accountability for room materialization at the assigned selected chains. Constantly monitor and manage performance with recommendations and taking necessary action. - Influence, support and negotiate to ensure maximum contribution from suppliers is being raised for dTG. Maximize commercial return on relationships by ensuring highly competitive brochure contributions and sales overrides are incorporated into the contracting process. Ensure supplier revenue targets are met and if necessary, re-negotiated to achieve the best financial gain. - Identify chains and group opportunities across the globe to become part of the dTG acquisition roadmap. Oversee rates and inventory being delivered through connectivity and information for assigned suppliers into the contracting system, ensuring mínimal errors in collaboration with the IT team and in line with defined quality control standards and service level agreements. - Ensure the Reservations, Operations and Finance teams are provided with accurate data to complete booking processes and produce accurate customer invoices. - In collaboration with the businesses, Product teams evaluate market requirements related to the needs of tactical products (i.e., new destinations, weak periods etc.) to support the defined business strategy. Support the group with the delivery of content, images, product awareness and knowledge. - Manage CRM accuracy to ensure customer satisfaction and encourage supplier development and partnerships. Manage the contract library and control document access to ensure consistent record retention and facilitate the resolution of contract issues to minimise any impact on service disruption. Ensure that reviews are conducted (including legal) in a timely manner. - Implement the Health and Safety procedures as determined by the Company
Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.


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