Associate, Fss Client Solutions

2 months ago

Dubai, United Arab Emirates Standard Chartered Full time

**Job***: Institutional Banking

**Primary Location***: Africa & Middle East-United Arab Emirates-Dubai

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 16/Jun/2023, 1:34:40 AM

**Unposting Date***: 23/Jun/2023, 5:59:00 PM

**JOB SUMMARY**

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services - Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services -Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solution team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

**RESPONSIBILITIES**

**Strategy**

Individuals in the FSS Client Solutions team are responsible for the onboarding, day to day account and relationship management of FSS clients.

Primary responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with BAMs locally and regionally to exchange ideas and maintain uniformity across regions.

Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction. Retains existing business and creates opportunities for new business referrals to work alongside with Sales. Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

**Business**
- Individuals in this team will support the FSS business and clients through effective transition from sales prospect/mandate to client go-live.
- Post go-live they may be required to perform the role of dedicated Business Account Manager / Client Service for their allocated clients.
- Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans.
- Identifies ways to shorten onboarding times and commence revenue flow as soon as possible.
- Achieve positive client feedback and client’s willing to act as SCB referees for future business.
- Maintain close and collaborative relationships with internal stakeholders and key clients.
- Provides regular implementation updates and escalates key issues on a timely basis to senior management

**Processes**
- Onboard clients to the FSS offering and provide client training
- Sales Support
- Active engagement in solution design
- Participates in Client meetings/workshops/presentations.
- Support RFP/RFI/DD process
- Provide day to day client support
- Provide best in class relationship management ensuring all client requirements a

  • Client Solutions Manager, Fss

    2 months ago

    Dubai, United Arab Emirates Standard Chartered Full time

    **Job***: Operations **Primary Location***: Africa & Middle East-United Arab Emirates-Dubai **Schedule***: Full-time **Employee Status***: Permanent **Posting Date***: 31/Mar/2023, 4:45:17 AM **Unposting Date***: 10/Apr/2023, 5:59:00 PM **The Role Responsibilities** **Strategy** - Individuals in the FSS Client Solutions team are responsible for the...

  • Associate - Client Solutions - Arabic Speaking

    1 month ago

    Dubai, United Arab Emirates Gerson Lehrman Group Full time

    **Job Summary** The MENA Financial Services team, based in Dubai, serves users at the leading financial institutions in the MENA region, including some of the world’s largest Private Equity funds, Hedge funds, Mutual and Sovereign Funds. Client Solutions teams are the engine of GLG. We work across industries, becoming the experts on our experts, helping...

  • Client Solutions Associate

    2 weeks ago

    Dubai, United Arab Emirates FactSet Research Systems Full time

    FactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make key investment decisions. As a globally inclusive community unified by the FactSet spirit of going above and beyond for each other, we...

  • Client’s Technical Solutions

    2 months ago

    Dubai, United Arab Emirates IC SOLUTIONS Full time

    **_Job Description:_**: - _search for and propose optimal technical solutions tailored to the client’s needs,_ - _communicate with clients and about business opportunities and thus develop our network,_ - _and if you are interested, you can also participate in photovoltaic power plant projects for corporate clients._ **_Job Requirements:_**: -...

  • Senior Associate

    3 weeks ago

    dubai, United Arab Emirates Gerson Lehrman Group, Inc. Full time

    Senior Associate - Client Solutions (Arabic Speaking)GLG Client Solutions serves many of the world’s leading professionals, powering great decisions by connecting them to insights from GLG’s global network of experts. Client Solutions works directly with professionals at more than 1,400 companies across all industries, including the world’s top...

  • Client Renewals Advisor

    1 month ago

    Dubai, United Arab Emirates A&A Associate LLC Full time

    Join Our Team as a Client Renewals Advisor! Are you passionate about delivering exceptional customer service and ensuring client satisfaction? A&A Associate a leading business setup company, is seeking a dedicated Renewals Advisor to join our dynamic team. As a Renewals Advisor, you will be responsible for managing the renewal process for our valued...

  • Recruiting Associate

    3 weeks ago

    Dubai, United Arab Emirates Gerson Lehrman Group Full time

    GLG is seeking an Arabic speaking Recruiting Associate to support GLG’s Professional Service Firms (PSF) business in EMEA. Part of the team based in Dubai, the Recruiting Associate will be responsible for recruiting experts for GLG Client projects to participate in 1:1 telephone consultations, private meetings and for other short term, ad-hoc consulting...

  • Recruiting Associate

    6 days ago

    Dubai, United Arab Emirates Gerson Lehrman Group Full time

    GLG is seeking an Arabic speaking Recruiting Associate to support GLG’s Professional Service Firms (PSF) business in EMEA. Part of the team based in Dubai, the Recruiting Associate will be responsible for recruiting experts for GLG Client projects to participate in 1:1 telephone consultations, private meetings and for other short term, ad-hoc consulting...

  • Customer Relation Associate

    2 months ago

    Dubai, United Arab Emirates Align Staffing Solutions Full time

    We are hiring a **CUSTOMER RELATION ASSOCIATE & CLIENT RELATIONSHIP EXECUTIVE **for the most exciting event coming up in Dubai and if you meet the below requirements - Good computer and documentation skills with the ability to liaise with stakeholders as required. The role includes entering data into a system, checking status and sharing reports as...

  • Client Service Associate

    3 days ago

    Dubai, United Arab Emirates Cartier Full time

    Reference Code: 91305**Client Service Associate**: - Dubai, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities...

  • Field Sales Representative

    1 week ago

    Dubai, United Arab Emirates FSS Full time

    Job Description: Far Way General Trading is seeking a dynamic and motivated individual to join our team as an Entry Level Field Sales Representative in the Professional Beauty segment. This exciting opportunity is based in Dubai, U.A.E., and offers a chance to develop a rewarding career in the beauty industry. **Responsibilities**: 1. Sales and Product...

  • Operations Coordinator | A&A Associate LLC Dubai

    4 weeks ago

    dubai, United Arab Emirates A&A Associate LLC Full time

    Operations Coordinator | A&A Associate LLC DubaiA & A Associate is a UAE registered Management Consultancy firm providing cost-effective value-added solutions to meet all your business needs under one roof. We follow the highest level of professional ethics and quality in our services.We are currently seeking a reliable and organized Operations Coordinator...

  • Operations Coordinator | A&A Associate LLC Dubai

    2 weeks ago

    dubai, United Arab Emirates A&A Associate LLC Full time

    Operations Coordinator | A&A Associate LLC DubaiA & A Associate is a UAE registered Management Consultancy firm providing cost-effective value-added solutions to meet all your business needs under one roof. We follow the highest level of professional ethics and quality in our services.We are currently seeking a reliable and organized Operations Coordinator...

  • Client Onboarding Associate

    7 days ago

    Dubai, United Arab Emirates RJ O'Brien Full time

    **Job Title**:Client On-boarding Associate **Business Unit**:Client Onboarding **Location**:DIFC,** **Dubai **Position Summary**: Client on-boarding associate with previous knowledge of onboarding and/or KYC requirements. To assist the management of the Financial Crime and On-Boarding team on a daily basis. To mitigate the Financial Crime risk within...

  • Client Relations Associate

    3 weeks ago

    Dubai, United Arab Emirates Charterhouse Consultancy PTE Ltd Full time

    Charterhouse is working with a leading global investment management firm, who is looking to hire a Client Relations Associate to join their team. As the Client Relations Associate, you will be dedicated to servicing and building an engaging environment where client relationships can flourish. **About the role** As a company, our client covers all major...

  • Temporary Client Service Associate

    2 months ago

    Dubai, United Arab Emirates Cartier Full time

    Reference Code: 97153**Temporary Client Service Associate**: - Dubai, DU, AE- Fixed TermThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Client Solutions Consultant

    2 months ago

    Dubai, United Arab Emirates Napier AI Full time

    Napier is a new breed of financial crime compliance technology specialist. Our AI enhanced platform - Napier Continuum - transforms compliance from legal obligation to competitive edge. At Napier, our mission is to fight financial crime through automation & AI. We believe that by automating the detection and prevention of financial crime, we can make the...

  • Sales Associate

    1 week ago

    Dubai, United Arab Emirates Missan IT Solutions Full time

    **Missan IT Solutions** is one of the leading IT company Serving World Class Information Technology and Services to different business verticals across the Middle East Region(UAE). A Sales Associate is responsible for helping customers find their perfect solution and get the most out of whatever what’s available for them. - Ensure high levels of customer...

  • Client Relations Associate

    2 weeks ago

    Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client provide high quality serviced offices in JLT and has supported company start up, registration, and documents in DMCC, other free zones, and UAE mainland. We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center looking after a variety of customer service, administrative,...

  • Client Solution Architect

    3 weeks ago

    dubai, United Arab Emirates Cequens LLP Full time

    Job Summary:The Client Solution Architect is responsible for designing and implementing scalable and efficient communication solutions. This role involves working closely with sales teams to identify integration opportunities and technical requirements needed to close deals. The ideal candidate will have a strong, adaptable personality capable of navigating...