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Client Solution Architect
4 months ago
Experience in working closely with Meta implementation teams to proactively identify and resolve integration challenges and roadblocks. Proven ability to creatively identify and develop solutions that meet customer requirements through innovative system workarounds and optimizations.
Strong knowledge of other system capabilities and a network of third-party collaborations to recommend and integrate complementary solutions that enhance overall project success and customer satisfaction. 4. Client Engagement: Engage with clients to understand their business needs and technical requirements Conduct technical workshops and training sessions for customers and internal teams Ensure customer satisfaction through effective communication and timely resolution of technical issues Map the customer journey from initial interaction through to closure, identifying key touchpoints and opportunities for engagement Monitor and analyze customer feedback, using insights to drive continuous improvement in our solutions 5. Cross-Functional Collaboration: Work closely with product management and development teams to align solutions with product capabilities and roadmaps. Communicate effectively with the product team to ensure customer feedback and requirements are incorporated into product development. Coordinate with regional teams to ensure solutions are tailored to specific market needs. Participate in strategic planning sessions to identify growth opportunities and challenges. 5. Effective Communication and Project Management: Excellent communication skills to act as a liaison between clients and internal teams, ensuring a clear understanding of project requirements, progress updates, and any issues that arise.
Proven ability to manage project implementation, coordinate resources, and drive projects to successful completion on time.
Bachelor’s degree in Computer Science, Engineering, or related field. Minimum of 5+ years of experience in solution architecture or related roles. Strong technical background with expertise in communication platforms, APIs, and integration technologies. Must have a connection with Meta and WhatsApp Business. Maintain close contact and a good rapport with the Meta and WhatsApp team to quickly resolve issues. Proven experience in supporting sales teams and closing deals with technical insights. Excellent problem-solving skills and ability to design innovative solutions. Strong interpersonal and communication skills to engage effectively with customers and internal teams. Ability to work in a fast-paced environment and manage multiple projects simultaneously.#J-18808-Ljbffr