Customer Service Advisor
3 weeks ago
Location: Dubai UAE
**Company Overview**:
We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Advisor. This is an exciting opportunity for an Emirati Arabic speaker with a passion for customer satisfaction to kick start their career.
As a Customer Service Advisor, you will be responsible for providing outstanding customer support to our clients in Arabic /English. This entry-level position is ideal for fresh graduates or individuals looking to start their career in customer service. You will play a crucial role in ensuring customer satisfaction and building positive relationships with our client base.
**Key Responsibilities**:
- Respond to customer inquiries and provide information about our products/services in a professional and timely manner.
- Handle customer complaints, troubleshoot issues, and find effective solutions to ensure a positive customer experience.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
- Stay updated on products knowledge to effectively address customer inquiries and concerns.
- Uphold company policies and procedures while delivering exceptional service.
**Requirements**:
- Emirati Arabic speaker with proficiency in both written and spoken Arabic.
- Strong communication skills in English.
- Excellent interpersonal skills and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with customer service software.
- Willingness to learn and adapt to new processes and technologies.
- High school diploma or equivalent; additional education or training in customer service is a plus.
**Job Types**: Full-time, Part-time, Permanent
Pay: From AED4,000.00 per month
Expected hours: 45 per week
**Experience**:
- customer service: 1 year (preferred)
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