Customer Service Advisor

5 months ago


Dubai, United Arab Emirates Quest Search and Selection Full time

Ref: JO-2307-110875 | Negotiable | Location:Dubai, United Arab Emirates | Added:07/07/23

As a Customer Service Advisor your role includes direct communication with customers and liaison with the Workshop Supervisor and enhancing customer relationships, while ensuring that customers are contacted and communicated with in a timely manner. The role also includes data input, invoicing and liaison with the company’s accounting team.

**Responsibilities**:

- Documentation of all service & repair activities
- Work with the Service Manager to respond to client’s requests and real time updates on the status.
- Investigate customer complaints/concerns arising from services and repair, and suggest appropriate solutions.
- Explain automotive repairs and issues and provide great customer service.
- Open job cards, send estimates and invoice customers.
- Work closely with Accounting team to track and manage all transactions,payments and invoices.

**Requirements**:

- Should be having 5 years of industry experience as Customer service role
- Good working knowledge of the automotive industry and/or the workings of a normal automobile
- Must possess strong personality and excellent interpersonal skills.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.



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