Administrator to The General Manager and Hotel
1 week ago
**Job Number** 22211578
**Job Category** Administrative
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**JOB SUMMARY**
Supports the General Manager and Hotel Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing, distributing correspondence to both, associates and guests, initial response and follow up to inquiries, collecting, and tracking problem resolution information
**JOB FAMILY CORE WORK ACTIVITIES**
- Acts as a receptionist for General Manager and Hotel manager and when necessary, Director of Rooms and other department members, assisting callers as required. Provides administrative support to General Manager and Hotel Manager.
- Confidentiality and privacy must be maintained.
- Flexibility with working times and hours
- Preparing letters and Responding to guest issues on a timely manner.
- Meeting and greeting guests on behalf of the General Manager and Hotel Manager
- Produce and distributes correspondence as required.
- Composes, produces and signs correspondence on routine matters.
- Answers department phones.
- Makes new files, filing various tasks and maintains existing files.
- Prepare and Assist Director of Quality in preparation of various reports and presentations. Trip Advisor, Guest Voice, ESS, BSA related etc (details provided).
- Must be able to handles guest correspondence and monitoring guest alerts.
- Ensure that all guest alerts must be closed within 48 hours.
- Attend meetings as required and distribute meeting minutes within 24 hours to all concerned. Review with the Hotel manager first.
- Keeps inventory of, orders all office supplies, printed collateral, and handle VIP amenity requests.
- Processes upgrades, room bookings and amenities for VIPs.
- Processes all gift certificates and processes reservations in relation to those issued.
- Prepare various presentations as requested and or required on a timely manner
- Follow up on key deadlines with tasks and assignments from HODs and or excom members.
- Execute any reasonable requests that are related to the hotel operations
**CANDIDATE PROFILE**
**Education and Experience**
- 2 years’ experience in the administrative assistance, clerical services, or related professional area.
OR
- 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
**Skills and Knowledge**
- **Reading Comprehension**:
- Understanding written sentences and paragraphs in work related documents.
- **Writing**:
- Communicating effectively in writing as appropriate for the needs of the audience.
- **Management of Financial Resources**:
- Determining how money will be spent to get the work done, and accounting for these expenditures.
- **Comprehension** - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- **Clerica**l - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- **Basic Computer Skills**:
- Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- **Job Specific Computer Skills**:
- Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
- Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
- **Management of Material Resources**:
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- **Equipment Selection** - Determining the kind of tools and equipment needed to do a job.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
- **Mathematics** - Using mathematics to solve problems.
**Management Competencies**
- **Adaptability** - Ability to effectively adjust to major changes in work tasks or the work environment.
- **Building Trust** - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
- **Communication** - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
- **Customer Focus** - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
- **High Work Standards** - Sets high standards of performance for self and others; assumes responsibility and accountability for suc
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