Hotel Manager

7 months ago


Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

A prestigious 4-star hotel renowned for its exceptional service, luxurious amenities, and commitment to excellence.

**Job Type**: Full-time

**Overview**:
**Responsibilities**:

- **Operations Management**:

- Oversee day-to-day operations of all hotel departments including front desk, housekeeping, food and beverage, maintenance, and administration.
- Ensure seamless coordination between departments to deliver a smooth and efficient guest experience.
- Implement and maintain standard operating procedures to uphold the quality and standards expected of a 4-star hotel.
- **Guest Experience**:

- Foster a culture of exceptional customer service, ensuring that all guests receive personalized attention and feel valued throughout their stay.
- Address guest concerns and complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest.
- Monitor guest feedback and implement strategies for continuous improvement.
- **Staff Management**:

- Recruit, train, and supervise hotel staff, ensuring that all team members are equipped with the necessary skills and knowledge to excel in their roles.
- Foster a positive work environment that promotes teamwork, open communication, and mutual respect.
- Conduct regular performance evaluations and provide coaching and feedback to employees to support their professional development.
- **Financial Management**:

- Develop and manage the hotel budget, including revenue forecasts, expense management, and profit optimization.
- Implement strategies to maximize revenue through effective pricing, upselling, and cost control measures.
- Analyze financial reports and performance metrics to identify areas for improvement and implement corrective actions as needed.
- **Quality Assurance**:

- Ensure compliance with all relevant health, safety, and sanitation regulations to maintain a clean, safe, and healthy environment for guests and staff.
- Conduct regular inspections of hotel facilities and guest rooms to uphold cleanliness, maintenance, and aesthetic standards.
- Implement quality assurance programs and initiatives to uphold the reputation and brand image of the hotel.

**Qualifications**:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
- Proven experience in hotel management, with experience in a leadership role.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and problem-solving abilities.
- Solid understanding of hotel operations, financial management, and guest service principles.
- Proficiency in hotel management software and MS Office suite.

**Salary**: AED35,000.00 - AED38,000.00 per month


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