Patient Coordinator/admin
7 months ago
Patient Confirmation:
- Collect confirmation dates for surgery requests from the confirmation group and update the schedule diary with receptionist names.
- Coordinate with receptionists to confirm surgery dates, ensuring three days' confirmation for local patients and five days' confirmation for international patients.
- Verify payment status and align patients for surgery accordingly.
- Update surgery slots and fill empty slots in coordination with receptionists.
- Regularly check and update the surgery slots using the daily report.
- One day before surgery, remind receptionists to bring their patients and fill any remaining slots. Confirm payment status for all confirmed patients.
- Prioritize patients with completed payments over existing patients with pending payments.
- After payment confirmation, obtain patient pictures and information from the relevant department.
- Provide planned schedules and patient information to the technician supervisor for confirmation.
- Assign nurses based on patient consultations and confirm patient-nurse assignments.
- Send final confirmation to the group for each day's scheduled patients and notify the storekeeper to prepare surgical kits for the next day.
- Share finalized schedules with Patient PMC, time details, and confirmations with receptionists. Share schedule pictures with the schedule group.
2. Waiting List Patients:
- Add patients who have cleared payments but cannot be accommodated in the current schedule to the waiting list.
- Coordinate with receptionists to add waiting list patients to the waiting list group after payment clearance and tag the appropriate personnel for follow-up.
- Monitor the surgery patient group chat for updates on patients facing issues such as high blood pressure or postponements and adjust schedules accordingly.
- Add waiting list patients to the schedule when slots become available due to cancellations or rescheduling.
3. Vacation Group:
- Monitor the HR-related group chat for nurse absences or annual leave notifications.
- Edit the schedule to reflect the absence of nurses due to vacations or other reasons as communicated by HR.
Qualifications:
- Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
- Proven experience in a surgical scheduling or coordination role, preferably in a healthcare setting.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using scheduling software and Microsoft Office suite.
- Ability to work under pressure and prioritize tasks effectively.
- Knowledge of medical terminology and procedures preferred.
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